Information Journal Paper
APA:
CopyLEWIS, B.R., & MITCHELL, V.W.. (1990). DEFINING AND MEASURING THE QUALITY OF CUSTOMER SERVICE. MARKETING INTELLIGENCE AND PLANNING, 8(6), 11-17. SID. https://sid.ir/paper/581832/en
Vancouver:
CopyLEWIS B.R., MITCHELL V.W.. DEFINING AND MEASURING THE QUALITY OF CUSTOMER SERVICE. MARKETING INTELLIGENCE AND PLANNING[Internet]. 1990;8(6):11-17. Available from: https://sid.ir/paper/581832/en
IEEE:
CopyB.R. LEWIS, and V.W. MITCHELL, “DEFINING AND MEASURING THE QUALITY OF CUSTOMER SERVICE,” MARKETING INTELLIGENCE AND PLANNING, vol. 8, no. 6, pp. 11–17, 1990, [Online]. Available: https://sid.ir/paper/581832/en