EVALUATE SERVICE QUALITY IN PUBLIC SECTOR FOR FUZZY DATA

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AZAR ADEL; REZAEI PANDARI ABBAS; JAFARINEJAD NAVID

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Journal: JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES Year:2011 | Volume:10 | Issue:2 (40) Page(s): 13-38

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Information Journal Paper

Title

EVALUATE SERVICE QUALITY IN PUBLIC SECTOR FOR FUZZY DATA

Author(s)

AZAR ADEL | REZAEI PANDARI ABBAS | JAFARINEJAD NAVID | Issue Writer Certificate

Keywords

SERVICE QUALITYQ2

GAPS MODELQ3

TOPSISQ2

FUZZY SET THEORYQ3

FUZZY DATAQ2

Abstract

This paper develops an evaluation approach based on the Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) to evaluate SERVICE QUALITY in public sector in a fuzzy environment where the vagueness and subjectively are handled with linguistic terms parameterized by Triangular Fuzzy Number (TFN). SERVICE QUALITY is a composite of various attribute; among them many intangible attributes are difficult to measure. This characteristic introduces the obstacles for respondent replying to the survey. In order to overcome the issue, we invite FUZZY SET THEORY in to the measurement of SERVICE QUALITY. In this paper the importance of each criterion are described by linguistic term which can expressed in triangular fuzzy numbers, by applying TOPSIS with FUZZY DATA determine gaps (Gap5 & gap6) in the model of SERVICE QUALITY gaps.

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APA: Copy

AZAR, ADEL, REZAEI PANDARI, ABBAS, & JAFARINEJAD, NAVID. (2011). EVALUATE SERVICE QUALITY IN PUBLIC SECTOR FOR FUZZY DATA. JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, 10(2 (40)), 13-38. SID. https://sid.ir/paper/150892/en

Vancouver: Copy

AZAR ADEL, REZAEI PANDARI ABBAS, JAFARINEJAD NAVID. EVALUATE SERVICE QUALITY IN PUBLIC SECTOR FOR FUZZY DATA. JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES[Internet]. 2011;10(2 (40)):13-38. Available from: https://sid.ir/paper/150892/en

IEEE: Copy

ADEL AZAR, ABBAS REZAEI PANDARI, and NAVID JAFARINEJAD, “EVALUATE SERVICE QUALITY IN PUBLIC SECTOR FOR FUZZY DATA,” JOURNAL OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, vol. 10, no. 2 (40), pp. 13–38, 2011, [Online]. Available: https://sid.ir/paper/150892/en

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