Information Journal Paper
APA:
CopyLUK, SH.T.K., & LAYTON, R.. (2002). PERCEPTION GAPS IN CUSTOMER EXPECTATIONS: MANAGERS VERSUS SERVICE PROVIDERS AND CUSTOMERS. SERVICE INDUSTRIES JOURNAL, 22(2), 109-128. SID. https://sid.ir/paper/581943/en
Vancouver:
CopyLUK SH.T.K., LAYTON R.. PERCEPTION GAPS IN CUSTOMER EXPECTATIONS: MANAGERS VERSUS SERVICE PROVIDERS AND CUSTOMERS. SERVICE INDUSTRIES JOURNAL[Internet]. 2002;22(2):109-128. Available from: https://sid.ir/paper/581943/en
IEEE:
CopySH.T.K. LUK, and R. LAYTON, “PERCEPTION GAPS IN CUSTOMER EXPECTATIONS: MANAGERS VERSUS SERVICE PROVIDERS AND CUSTOMERS,” SERVICE INDUSTRIES JOURNAL, vol. 22, no. 2, pp. 109–128, 2002, [Online]. Available: https://sid.ir/paper/581943/en