SERV*OR: A MANAGERIAL MEASURE OF ORGANIZATIONAL SERVICE-ORIENTATION

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LYTLE RICHARD S.; HOM PETER W.; MOKWA MICHAEL P.

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Journal Paper

Paper Information

Journal: JOURNAL OF RETAILING Year:1998 | Volume:74 | Issue:4 Page(s): 455-489

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Information Journal Paper

Title

SERV*OR: A MANAGERIAL MEASURE OF ORGANIZATIONAL SERVICE-ORIENTATION

Author(s)

LYTLE RICHARD S. | HOM PETER W. | MOKWA MICHAEL P. | Issue Writer Certificate

Keywords

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Abstract

Cites

STUDY OF STRUCTURAL RELATIONSHIPS BETWEEN ORGANIZATIONAL SERVICE ORIENTATION, EMPLOYEE JOB SATISFACTION AND CITIZENSHIP BEHAVIOR (CASE STUDY: MELLAT' BANK BRANCHES IN TEHRAN)

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APA: Copy

LYTLE, RICHARD S., HOM, PETER W., & MOKWA, MICHAEL P.. (1998). SERV*OR: A MANAGERIAL MEASURE OF ORGANIZATIONAL SERVICE-ORIENTATION. JOURNAL OF RETAILING, 74(4), 455-489. SID. https://sid.ir/paper/582171/en

Vancouver: Copy

LYTLE RICHARD S., HOM PETER W., MOKWA MICHAEL P.. SERV*OR: A MANAGERIAL MEASURE OF ORGANIZATIONAL SERVICE-ORIENTATION. JOURNAL OF RETAILING[Internet]. 1998;74(4):455-489. Available from: https://sid.ir/paper/582171/en

IEEE: Copy

RICHARD S. LYTLE, PETER W. HOM, and MICHAEL P. MOKWA, “SERV*OR: A MANAGERIAL MEASURE OF ORGANIZATIONAL SERVICE-ORIENTATION,” JOURNAL OF RETAILING, vol. 74, no. 4, pp. 455–489, 1998, [Online]. Available: https://sid.ir/paper/582171/en

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