AN EMPIRICAL EXAMINATION OF A MODEL OF PERCEIVED SERVICE QUALITY AND SATISFACTION

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SPRENG R.A.; MACKOY R.D.

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Journal Paper

Paper Information

Journal: JOURNAL OF RETAILING Year:1996 | Volume:72 | Issue:2 Page(s): 201-214

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Information Journal Paper

Title

AN EMPIRICAL EXAMINATION OF A MODEL OF PERCEIVED SERVICE QUALITY AND SATISFACTION

Author(s)

SPRENG R.A. | MACKOY R.D. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

A MODEL FOR EVALUATING THE EFFECTS OF SERVICE QUALITY ON CUSTOMER LOYALTY IN THE SPORT SERVICES

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APA: Copy

SPRENG, R.A., & MACKOY, R.D.. (1996). AN EMPIRICAL EXAMINATION OF A MODEL OF PERCEIVED SERVICE QUALITY AND SATISFACTION. JOURNAL OF RETAILING, 72(2), 201-214. SID. https://sid.ir/paper/588398/en

Vancouver: Copy

SPRENG R.A., MACKOY R.D.. AN EMPIRICAL EXAMINATION OF A MODEL OF PERCEIVED SERVICE QUALITY AND SATISFACTION. JOURNAL OF RETAILING[Internet]. 1996;72(2):201-214. Available from: https://sid.ir/paper/588398/en

IEEE: Copy

R.A. SPRENG, and R.D. MACKOY, “AN EMPIRICAL EXAMINATION OF A MODEL OF PERCEIVED SERVICE QUALITY AND SATISFACTION,” JOURNAL OF RETAILING, vol. 72, no. 2, pp. 201–214, 1996, [Online]. Available: https://sid.ir/paper/588398/en

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