A MULTISTAGE MODEL OF CUSTOMERS’ ASSESSMENTS OF SERVICE QUALITY AND VALUE

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BOLTON R.N.; DREW J.H.

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Journal Paper

Paper Information

Journal: JOURNAL OF CONSUMER RESEARCH Year:1991 | Volume:17 | Issue:4 Page(s): 375-384

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Information Journal Paper

Title

A MULTISTAGE MODEL OF CUSTOMERS’ ASSESSMENTS OF SERVICE QUALITY AND VALUE

Author(s)

BOLTON R.N. | DREW J.H. | Issue Writer Certificate

Keywords

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Abstract

Cites

A MODEL FOR EVALUATING THE EFFECTS OF SERVICE QUALITY ON CUSTOMER LOYALTY IN THE SPORT SERVICES

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APA: Copy

BOLTON, R.N., & DREW, J.H.. (1991). A MULTISTAGE MODEL OF CUSTOMERS’ ASSESSMENTS OF SERVICE QUALITY AND VALUE. JOURNAL OF CONSUMER RESEARCH, 17(4), 375-384. SID. https://sid.ir/paper/590434/en

Vancouver: Copy

BOLTON R.N., DREW J.H.. A MULTISTAGE MODEL OF CUSTOMERS’ ASSESSMENTS OF SERVICE QUALITY AND VALUE. JOURNAL OF CONSUMER RESEARCH[Internet]. 1991;17(4):375-384. Available from: https://sid.ir/paper/590434/en

IEEE: Copy

R.N. BOLTON, and J.H. DREW, “A MULTISTAGE MODEL OF CUSTOMERS’ ASSESSMENTS OF SERVICE QUALITY AND VALUE,” JOURNAL OF CONSUMER RESEARCH, vol. 17, no. 4, pp. 375–384, 1991, [Online]. Available: https://sid.ir/paper/590434/en

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