EXAMINING THE CASUAL RELATIONSHIP AMONG SERVICE RECOVERY, PERCEIVED JUSTICE, PERCEIVED RISK, AND CUSTOMER VALUE IN THE HOTEL INDUSTRY

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CHANG H.S.; HSIAO H.L.

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Journal Paper

Paper Information

Journal: SERVICE INDUSTRIES JOURNAL Year:2008 | Volume:28 | Issue:4 Page(s): 513-528

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Information Journal Paper

Title

EXAMINING THE CASUAL RELATIONSHIP AMONG SERVICE RECOVERY, PERCEIVED JUSTICE, PERCEIVED RISK, AND CUSTOMER VALUE IN THE HOTEL INDUSTRY

Author(s)

CHANG H.S. | HSIAO H.L. | Issue Writer Certificate

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Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

CHANG, H.S., & HSIAO, H.L.. (2008). EXAMINING THE CASUAL RELATIONSHIP AMONG SERVICE RECOVERY, PERCEIVED JUSTICE, PERCEIVED RISK, AND CUSTOMER VALUE IN THE HOTEL INDUSTRY. SERVICE INDUSTRIES JOURNAL, 28(4), 513-528. SID. https://sid.ir/paper/591885/en

Vancouver: Copy

CHANG H.S., HSIAO H.L.. EXAMINING THE CASUAL RELATIONSHIP AMONG SERVICE RECOVERY, PERCEIVED JUSTICE, PERCEIVED RISK, AND CUSTOMER VALUE IN THE HOTEL INDUSTRY. SERVICE INDUSTRIES JOURNAL[Internet]. 2008;28(4):513-528. Available from: https://sid.ir/paper/591885/en

IEEE: Copy

H.S. CHANG, and H.L. HSIAO, “EXAMINING THE CASUAL RELATIONSHIP AMONG SERVICE RECOVERY, PERCEIVED JUSTICE, PERCEIVED RISK, AND CUSTOMER VALUE IN THE HOTEL INDUSTRY,” SERVICE INDUSTRIES JOURNAL, vol. 28, no. 4, pp. 513–528, 2008, [Online]. Available: https://sid.ir/paper/591885/en

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