SERVICE FAILURE AND RECOVERY: THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION

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HESS JUNIOR R.L.; GANESAN S.; KLEIN N.M.

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Journal Paper

Paper Information

Journal: JOURNAL OF THE ACADEMY OF MARKETING SCIENCE Year:2003 | Volume:31 | Issue:2 Page(s): 127-145

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Information Journal Paper

Title

SERVICE FAILURE AND RECOVERY: THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION

Author(s)

HESS JUNIOR R.L. | GANESAN S. | KLEIN N.M. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

HESS JUNIOR, R.L., GANESAN, S., & KLEIN, N.M.. (2003). SERVICE FAILURE AND RECOVERY: THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(2), 127-145. SID. https://sid.ir/paper/594205/en

Vancouver: Copy

HESS JUNIOR R.L., GANESAN S., KLEIN N.M.. SERVICE FAILURE AND RECOVERY: THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE[Internet]. 2003;31(2):127-145. Available from: https://sid.ir/paper/594205/en

IEEE: Copy

R.L. HESS JUNIOR, S. GANESAN, and N.M. KLEIN, “SERVICE FAILURE AND RECOVERY: THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION,” JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, vol. 31, no. 2, pp. 127–145, 2003, [Online]. Available: https://sid.ir/paper/594205/en

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