MODELING ROLES OF SERVICE RECOVERY STRATEGY: A RELATIONSHIP FOCUSED VIEW

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OK C.; BACK K.; SHANKLIN C.W.

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Journal Paper

Paper Information

Journal: JOURNAL OF HOSPITALITY AND TOURISM RESEARCH Year:2005 | Volume:29 | Issue:4 Page(s): 484-507

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Information Journal Paper

Title

MODELING ROLES OF SERVICE RECOVERY STRATEGY: A RELATIONSHIP FOCUSED VIEW

Author(s)

OK C. | BACK K. | SHANKLIN C.W. | Issue Writer Certificate

Keywords

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Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

OK, C., BACK, K., & SHANKLIN, C.W.. (2005). MODELING ROLES OF SERVICE RECOVERY STRATEGY: A RELATIONSHIP FOCUSED VIEW. JOURNAL OF HOSPITALITY AND TOURISM RESEARCH, 29(4), 484-507. SID. https://sid.ir/paper/595476/en

Vancouver: Copy

OK C., BACK K., SHANKLIN C.W.. MODELING ROLES OF SERVICE RECOVERY STRATEGY: A RELATIONSHIP FOCUSED VIEW. JOURNAL OF HOSPITALITY AND TOURISM RESEARCH[Internet]. 2005;29(4):484-507. Available from: https://sid.ir/paper/595476/en

IEEE: Copy

C. OK, K. BACK, and C.W. SHANKLIN, “MODELING ROLES OF SERVICE RECOVERY STRATEGY: A RELATIONSHIP FOCUSED VIEW,” JOURNAL OF HOSPITALITY AND TOURISM RESEARCH, vol. 29, no. 4, pp. 484–507, 2005, [Online]. Available: https://sid.ir/paper/595476/en

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