Information Journal Paper
APA:
CopyDEAN, A.. (2004). RETHINKING CUSTOMER EXPECTATIONS OF SERVICE QUALITY: ARE CALL CENTERS DIFFERENT?. JOURNAL OF SERVICES MARKETING, 18(1), 60-78. SID. https://sid.ir/paper/603911/en
Vancouver:
CopyDEAN A.. RETHINKING CUSTOMER EXPECTATIONS OF SERVICE QUALITY: ARE CALL CENTERS DIFFERENT?. JOURNAL OF SERVICES MARKETING[Internet]. 2004;18(1):60-78. Available from: https://sid.ir/paper/603911/en
IEEE:
CopyA. DEAN, “RETHINKING CUSTOMER EXPECTATIONS OF SERVICE QUALITY: ARE CALL CENTERS DIFFERENT?,” JOURNAL OF SERVICES MARKETING, vol. 18, no. 1, pp. 60–78, 2004, [Online]. Available: https://sid.ir/paper/603911/en