Information Journal Paper
APA:
CopyKEININGHAM, T., COOIL, B., & AKSOY, L.. (2007). THE VALUE OF DIFFERENT CUSTOMER SATISFACTION AND LOYALTY METRICS IN PREDICTING CUSTOMER RETENTION, RECOMMENDATION, AND SHARE-OF WALLET. MANAGING SERVICE QUALITY, 17(4), 361-384. SID. https://sid.ir/paper/614824/en
Vancouver:
CopyKEININGHAM T., COOIL B., AKSOY L.. THE VALUE OF DIFFERENT CUSTOMER SATISFACTION AND LOYALTY METRICS IN PREDICTING CUSTOMER RETENTION, RECOMMENDATION, AND SHARE-OF WALLET. MANAGING SERVICE QUALITY[Internet]. 2007;17(4):361-384. Available from: https://sid.ir/paper/614824/en
IEEE:
CopyT. KEININGHAM, B. COOIL, and L. AKSOY, “THE VALUE OF DIFFERENT CUSTOMER SATISFACTION AND LOYALTY METRICS IN PREDICTING CUSTOMER RETENTION, RECOMMENDATION, AND SHARE-OF WALLET,” MANAGING SERVICE QUALITY, vol. 17, no. 4, pp. 361–384, 2007, [Online]. Available: https://sid.ir/paper/614824/en