Information Journal Paper
APA:
CopySMITH, A.K., BOLTON, R.N., & WAGNER, J.. (1999). A MODEL OF CUSTOMER SATISFACTION WITH SERVICE ENCOUNTERS INVOLVING FAILURE AND RECOVERY. JOURNAL OF MARKETING RESEARCH, 36(3), 356-373. SID. https://sid.ir/paper/615490/en
Vancouver:
CopySMITH A.K., BOLTON R.N., WAGNER J.. A MODEL OF CUSTOMER SATISFACTION WITH SERVICE ENCOUNTERS INVOLVING FAILURE AND RECOVERY. JOURNAL OF MARKETING RESEARCH[Internet]. 1999;36(3):356-373. Available from: https://sid.ir/paper/615490/en
IEEE:
CopyA.K. SMITH, R.N. BOLTON, and J. WAGNER, “A MODEL OF CUSTOMER SATISFACTION WITH SERVICE ENCOUNTERS INVOLVING FAILURE AND RECOVERY,” JOURNAL OF MARKETING RESEARCH, vol. 36, no. 3, pp. 356–373, 1999, [Online]. Available: https://sid.ir/paper/615490/en