Information Journal Paper
APA:
CopyLAM, S.Y., SHANKAR, V., & ERRAMILLI, M.K.. (2004). CUSTOMER VALUE, SATISFACTION, LOYALTY, AND SWITCHING COSTS: AN ILLUSTRATION FROM A BUSINESS-TO-BUSINESS SERVICE CONTEXT. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 32(3), 293-311. SID. https://sid.ir/paper/624928/en
Vancouver:
CopyLAM S.Y., SHANKAR V., ERRAMILLI M.K.. CUSTOMER VALUE, SATISFACTION, LOYALTY, AND SWITCHING COSTS: AN ILLUSTRATION FROM A BUSINESS-TO-BUSINESS SERVICE CONTEXT. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE[Internet]. 2004;32(3):293-311. Available from: https://sid.ir/paper/624928/en
IEEE:
CopyS.Y. LAM, V. SHANKAR, and M.K. ERRAMILLI, “CUSTOMER VALUE, SATISFACTION, LOYALTY, AND SWITCHING COSTS: AN ILLUSTRATION FROM A BUSINESS-TO-BUSINESS SERVICE CONTEXT,” JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, vol. 32, no. 3, pp. 293–311, 2004, [Online]. Available: https://sid.ir/paper/624928/en