THE ASYMMETRIC RELATIONSHIP BETWEEN ATTRIBUTE-LEVEL PERFORMANCE AND OVERALL CUSTOMER SATISFACTION: A RECONSIDERATION OF THE IMPORTANCE-PERFORMANCE ANALYSIS

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MATZLER K.; BAILOM F.; HINTERHUBER H.H.

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Journal: INDUSTRIAL MARKETING MANAGEMENT Year:2004 | Volume:33 | Issue:4 Page(s): 271-277

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Information Journal Paper

Title

THE ASYMMETRIC RELATIONSHIP BETWEEN ATTRIBUTE-LEVEL PERFORMANCE AND OVERALL CUSTOMER SATISFACTION: A RECONSIDERATION OF THE IMPORTANCE-PERFORMANCE ANALYSIS

Author(s)

MATZLER K. | BAILOM F. | HINTERHUBER H.H. | Issue Writer Certificate

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Abstract

Cites

REALISTIC SOLUTION FOR PRIORITIZING DIFFERENT PROBLEMS: A SYNTHESIS OF IPA-G-FGAHP AND GRACE-CAPABILITIES MATRIX

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APA: Copy

MATZLER, K., BAILOM, F., & HINTERHUBER, H.H.. (2004). THE ASYMMETRIC RELATIONSHIP BETWEEN ATTRIBUTE-LEVEL PERFORMANCE AND OVERALL CUSTOMER SATISFACTION: A RECONSIDERATION OF THE IMPORTANCE-PERFORMANCE ANALYSIS. INDUSTRIAL MARKETING MANAGEMENT, 33(4), 271-277. SID. https://sid.ir/paper/629618/en

Vancouver: Copy

MATZLER K., BAILOM F., HINTERHUBER H.H.. THE ASYMMETRIC RELATIONSHIP BETWEEN ATTRIBUTE-LEVEL PERFORMANCE AND OVERALL CUSTOMER SATISFACTION: A RECONSIDERATION OF THE IMPORTANCE-PERFORMANCE ANALYSIS. INDUSTRIAL MARKETING MANAGEMENT[Internet]. 2004;33(4):271-277. Available from: https://sid.ir/paper/629618/en

IEEE: Copy

K. MATZLER, F. BAILOM, and H.H. HINTERHUBER, “THE ASYMMETRIC RELATIONSHIP BETWEEN ATTRIBUTE-LEVEL PERFORMANCE AND OVERALL CUSTOMER SATISFACTION: A RECONSIDERATION OF THE IMPORTANCE-PERFORMANCE ANALYSIS,” INDUSTRIAL MARKETING MANAGEMENT, vol. 33, no. 4, pp. 271–277, 2004, [Online]. Available: https://sid.ir/paper/629618/en

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