EVALUATING THE QUALITY OF THE SERVICES OF THE NATIONAL LIBRARY AND ARCHIVES OF THE I.R. IRAN AND ASSESSING THE SATISFACTION OF ITS USERS BY NEURAL NETWORK

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

BABALHAVAEJI FAHIMEH; OMIDVAR SEPIDEH

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION) Year:2012 | Volume:23 | Issue:3 (91) Page(s): 38-53

Download Full-Text

View:

240

Download:

Cites:

Information Journal Paper

Title

EVALUATING THE QUALITY OF THE SERVICES OF THE NATIONAL LIBRARY AND ARCHIVES OF THE I.R. IRAN AND ASSESSING THE SATISFACTION OF ITS USERS BY NEURAL NETWORK

Author(s)

BABALHAVAEJI FAHIMEH | OMIDVAR SEPIDEH | Issue Writer Certificate

Keywords

ARTIFICIAL NEURAL NETWORKS

EFQM

SENSITIVITY ANALYSIS

NATIONAL LIBRARY AND ARCHIVES OF I.R. IRAN

Abstract

Purpose: The purpose of this research was to evaluate the services of the NATIONAL LIBRARY AND ARCHIVES OF I.R. IRAN on the basis of the EFQM excellence model and to predict the satisfaction of users with the services using an artificial neural network. Design/Methodology/Approach: This is an applied research project, carried out as a survey and with a quantitative approach. Questionnaires were distributed among a sample population of users; an artificial neural network was applied to evaluate the quality of the services of the National Library of Iran; and the most and least effective factors were identified through SENSITIVITY ANALYSIS. Findings: SENSITIVITY ANALYSIS in the network showed that the most effective component and subcomponent were accordingly «products and services» (Mean Square Error - MSE=0.0613) and «up to date information» (MSE=0.1225). The least effective component and subcomponent was accordingly «fidelity» (MSE=0.0089) and «interest in introducing the library to others» (MSE=0.0132). Conclusion: From the viewpoint of library users, the «products and services» component was the most important component and «fidelity» the least effective component. Up to date information has a high priority from the users'' viewpoint.

Cites

No record.

References

No record.

Cite

APA: Copy

BABALHAVAEJI, FAHIMEH, & OMIDVAR, SEPIDEH. (2012). EVALUATING THE QUALITY OF THE SERVICES OF THE NATIONAL LIBRARY AND ARCHIVES OF THE I.R. IRAN AND ASSESSING THE SATISFACTION OF ITS USERS BY NEURAL NETWORK. LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION), 23(3 (91)), 38-53. SID. https://sid.ir/paper/637902/en

Vancouver: Copy

BABALHAVAEJI FAHIMEH, OMIDVAR SEPIDEH. EVALUATING THE QUALITY OF THE SERVICES OF THE NATIONAL LIBRARY AND ARCHIVES OF THE I.R. IRAN AND ASSESSING THE SATISFACTION OF ITS USERS BY NEURAL NETWORK. LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION)[Internet]. 2012;23(3 (91)):38-53. Available from: https://sid.ir/paper/637902/en

IEEE: Copy

FAHIMEH BABALHAVAEJI, and SEPIDEH OMIDVAR, “EVALUATING THE QUALITY OF THE SERVICES OF THE NATIONAL LIBRARY AND ARCHIVES OF THE I.R. IRAN AND ASSESSING THE SATISFACTION OF ITS USERS BY NEURAL NETWORK,” LIBRARIANSHIP AND INFORMATION ORGANIZATION STUDIES (JOURNAL OF NATIONAL STUDIES ON LIBRARIANSHIP AND INFORMATION ORGANIZATION), vol. 23, no. 3 (91), pp. 38–53, 2012, [Online]. Available: https://sid.ir/paper/637902/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops