THE JOB SATISFACTION AND PERFORMANCE OF CONTINGENT AND REGULAR CUSTOMER SERVICE REPRESENTATIVES: A HUMAN CAPITAL PERSPECTIVE

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MOSHAVI D.; TERBORG J.R.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:2002 | Volume:13 | Issue:4 Page(s): 333-347

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Title

THE JOB SATISFACTION AND PERFORMANCE OF CONTINGENT AND REGULAR CUSTOMER SERVICE REPRESENTATIVES: A HUMAN CAPITAL PERSPECTIVE

Author(s)

MOSHAVI D. | TERBORG J.R. | Issue Writer Certificate

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Abstract

Cites

EMPLOYEES PERFORMANCE IN DIFFERENT EMPLOYMENT MODES: EVIDENCES FROM RASHT HEALTH CARE NETWORK

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APA: Copy

MOSHAVI, D., & TERBORG, J.R.. (2002). THE JOB SATISFACTION AND PERFORMANCE OF CONTINGENT AND REGULAR CUSTOMER SERVICE REPRESENTATIVES: A HUMAN CAPITAL PERSPECTIVE. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 13(4), 333-347. SID. https://sid.ir/paper/638525/en

Vancouver: Copy

MOSHAVI D., TERBORG J.R.. THE JOB SATISFACTION AND PERFORMANCE OF CONTINGENT AND REGULAR CUSTOMER SERVICE REPRESENTATIVES: A HUMAN CAPITAL PERSPECTIVE. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 2002;13(4):333-347. Available from: https://sid.ir/paper/638525/en

IEEE: Copy

D. MOSHAVI, and J.R. TERBORG, “THE JOB SATISFACTION AND PERFORMANCE OF CONTINGENT AND REGULAR CUSTOMER SERVICE REPRESENTATIVES: A HUMAN CAPITAL PERSPECTIVE,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 13, no. 4, pp. 333–347, 2002, [Online]. Available: https://sid.ir/paper/638525/en

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