Information Journal Paper
APA:
CopyBITNER, M.J., BOOMS, B.H., & MOHR, L.A.. (1994). CRITICAL SERVICE ENCOUNTERS: THE EMPLOYEE VIEWPOINT. JOURNAL OF MARKETING, 58(4), 95-106. SID. https://sid.ir/paper/642355/en
Vancouver:
CopyBITNER M.J., BOOMS B.H., MOHR L.A.. CRITICAL SERVICE ENCOUNTERS: THE EMPLOYEE VIEWPOINT. JOURNAL OF MARKETING[Internet]. 1994;58(4):95-106. Available from: https://sid.ir/paper/642355/en
IEEE:
CopyM.J. BITNER, B.H. BOOMS, and L.A. MOHR, “CRITICAL SERVICE ENCOUNTERS: THE EMPLOYEE VIEWPOINT,” JOURNAL OF MARKETING, vol. 58, no. 4, pp. 95–106, 1994, [Online]. Available: https://sid.ir/paper/642355/en