Information Journal Paper
APA:
CopySHANKAR, V., AMY, K., & SMITH, A.K.. (2003). CUSTOMER SATISFACTION AND LOYALTY IN ONLINE AND OFFLINE ENVIRONMENTS. INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, 20(2), 153-175. SID. https://sid.ir/paper/666116/en
Vancouver:
CopySHANKAR V., AMY K., SMITH A.K.. CUSTOMER SATISFACTION AND LOYALTY IN ONLINE AND OFFLINE ENVIRONMENTS. INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING[Internet]. 2003;20(2):153-175. Available from: https://sid.ir/paper/666116/en
IEEE:
CopyV. SHANKAR, K. AMY, and A.K. SMITH, “CUSTOMER SATISFACTION AND LOYALTY IN ONLINE AND OFFLINE ENVIRONMENTS,” INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, vol. 20, no. 2, pp. 153–175, 2003, [Online]. Available: https://sid.ir/paper/666116/en