DESIGN AND IMPROVING OF QUALITY FUNCTION DEPLOYMENT USING FUZZY ANALYTIC NETWORK PROCESS AND GOAL PROGRAMMING

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AZAR ADEL; NAHAVANDI BIZHAN; RAJABZADEH A.

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Journal: MODARRES HUMAN SCIENCES Year:2009 | Volume:12 | Issue:4 (TOME 59) (MANAGEMENT RESEARCH IN IRAN) Page(s): 37-68

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Title

DESIGN AND IMPROVING OF QUALITY FUNCTION DEPLOYMENT USING FUZZY ANALYTIC NETWORK PROCESS AND GOAL PROGRAMMING

Author(s)

AZAR ADEL | NAHAVANDI BIZHAN | RAJABZADEH A. | Issue Writer Certificate

Keywords

FUZZY QUALITY FUNCTION DEPLOYMENTQ3

HOUSE OF QUALITYQ4

ANALYTIC NETWORK PROCESSQ3

FUZZY TRIANGULAR NUMBERSQ3

GOAL PROGRAMMINGQ3

Abstract

In both the quality improvement and the design of a product, primarily the engineering characteristics affecting product performance are identified and improved to optimize customer need (CNS). Especially, the limited resources, increased market competition rind product complexity require a customer-driven quality management and product development system to achieve higher customer satisfaction. Quality function Deployment (QFD) and its HOUSE OF QUALITY (HOQ) are use as powerful tools for improving product design and quality and procuring a customer-driven quality system.In this study, an integrated framework based on fuzzy-QFD and a GOAL PROGRAMMING model was proposed to determine the technical requirements (TRs) to be considered in designing a product. The coefficients of the mathematical model were obtained from a fuzzy ANALYTIC NETWORK PROCESS (ANP) approach. Furthermore, the proposed analytic procedure should take into account the multi-objective nature of the problem, and thus incorporate other goals such as cost, extendibility, technological feasibility and competitiveness of TRs. Finally, the model, a zero-one GOAL PROGRAMMING methodology, includes the important levels of TRs deriven using the fuzzy ANP, cost budget, feasibility level, extendibility level, and competitiveness level as system constraints to determine the TRs to be considered in designing the product. An application for YEKTA washing machine powder in PAKNAM Company (Tehran, Iran) producing detergent products was presented to illustrate the proposed framework.

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APA: Copy

AZAR, ADEL, NAHAVANDI, BIZHAN, & RAJABZADEH, A.. (2009). DESIGN AND IMPROVING OF QUALITY FUNCTION DEPLOYMENT USING FUZZY ANALYTIC NETWORK PROCESS AND GOAL PROGRAMMING. MODARRES HUMAN SCIENCES, 12(4 (TOME 59) (MANAGEMENT RESEARCH IN IRAN)), 37-68. SID. https://sid.ir/paper/6822/en

Vancouver: Copy

AZAR ADEL, NAHAVANDI BIZHAN, RAJABZADEH A.. DESIGN AND IMPROVING OF QUALITY FUNCTION DEPLOYMENT USING FUZZY ANALYTIC NETWORK PROCESS AND GOAL PROGRAMMING. MODARRES HUMAN SCIENCES[Internet]. 2009;12(4 (TOME 59) (MANAGEMENT RESEARCH IN IRAN)):37-68. Available from: https://sid.ir/paper/6822/en

IEEE: Copy

ADEL AZAR, BIZHAN NAHAVANDI, and A. RAJABZADEH, “DESIGN AND IMPROVING OF QUALITY FUNCTION DEPLOYMENT USING FUZZY ANALYTIC NETWORK PROCESS AND GOAL PROGRAMMING,” MODARRES HUMAN SCIENCES, vol. 12, no. 4 (TOME 59) (MANAGEMENT RESEARCH IN IRAN), pp. 37–68, 2009, [Online]. Available: https://sid.ir/paper/6822/en

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