THE EFFECTS OF INTERACTIONAL JUSTICE ON RECOVERY SATISFACTION AND ITS RELATION TO AFFECTIVE COMMITMENT: A CONCEPTUAL PAPER

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Hosseinikhah Choshaly Sahar

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Seminar Paper

Paper Information

Seminar: INTERNATIONAL CONFERENCE ON NEW IDEAS IN MANAGEMENT ECONOMICS AND ACCOUNTING
Year:2016 | Issue:1

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Title

THE EFFECTS OF INTERACTIONAL JUSTICE ON RECOVERY SATISFACTION AND ITS RELATION TO AFFECTIVE COMMITMENT: A CONCEPTUAL PAPER

Author(s)

Hosseinikhah Choshaly Sahar

Keywords

SERVICE RECOVERY SATISFACTION

INTERACTIONAL JUSTICE

AFFECTIVE COMMITMENT

Abstract

DRAWING ON CONSUMER BEHAVIOR AND SERVICE MARKETING LITERATURE, SERVICE RECOVERY STRATEGY NEEDS INVESTIGATION TO BETTER UNDERSTAND THE CUSTOMER’S RESPONSES. IN PARTICULAR, IT IS NECESSARY TO INVESTIGATE THE FACTORS THAT MAY INFLUENCE CUSTOMERS’ PERCEPTIONS OF THE RECOVERY PROCESS, THIS PAPER AIMS TO PROPOSE A FRAMEWORK TO FURTHER INVESTIGATE IN AREA OF RECOVERY SATISFACTION AND PROPOSES A MODEL TO EXAMINE THE EFFECTS OF INTERNATIONAL JUSTICE ON RECOVERY SATISFACTION AND ITS RELATION TO AFFECTIVE COMMITMENT. IT CONTRIBUTES TO THE LITERATURE AS IT CONSIDERS RECOVERY SATISFACTION AS MEDIATOR FOR THE RELATIONSHIP BETWEEN INTERACTIONAL JUSTICE AND AFFECTIVE COMMITMENT. THIS WILL HELP RESEARCHERS TO DEVELOP THEIR MODEL AND INVESTIGATE MORE IN TERMS OF INTERACTIONAL JUSTICE AND RECOVERY SATISFACTION WITH IN TURN HELPS SERVICE COMPANIES TO BUILT EFFECTIVE STRATEGIES TO GAIN RECOVERY SATISFACTION.

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APA: Copy

Hosseinikhah Choshaly, Sahar. (2016). THE EFFECTS OF INTERACTIONAL JUSTICE ON RECOVERY SATISFACTION AND ITS RELATION TO AFFECTIVE COMMITMENT: A CONCEPTUAL PAPER. INTERNATIONAL CONFERENCE ON NEW IDEAS IN MANAGEMENT ECONOMICS AND ACCOUNTING. SID. https://sid.ir/paper/928131/en

Vancouver: Copy

Hosseinikhah Choshaly Sahar. THE EFFECTS OF INTERACTIONAL JUSTICE ON RECOVERY SATISFACTION AND ITS RELATION TO AFFECTIVE COMMITMENT: A CONCEPTUAL PAPER. 2016. Available from: https://sid.ir/paper/928131/en

IEEE: Copy

Sahar Hosseinikhah Choshaly, “THE EFFECTS OF INTERACTIONAL JUSTICE ON RECOVERY SATISFACTION AND ITS RELATION TO AFFECTIVE COMMITMENT: A CONCEPTUAL PAPER,” presented at the INTERNATIONAL CONFERENCE ON NEW IDEAS IN MANAGEMENT ECONOMICS AND ACCOUNTING. 2016, [Online]. Available: https://sid.ir/paper/928131/en

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