How ACDM can improve Aviation Foreign Passenger Experience

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Saberi Varzaneh Amir; Speed Zahra; Saberi Varzaneh Marzieh; Alam Varzaneh Isfahani Mohammad Hossein; Merikhi Behnaz; SAFARI MOHSEN

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Seminar Paper

Paper Information

Seminar: INTERNATIONAL CONFERENCE INTERDISCIPLINARY STUDIES IN MANAGEMENT AND ENGINEERING
Year:2022 | Issue:5

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Title

How ACDM can improve Aviation Foreign Passenger Experience

Author(s)

Keywords

Smart Airport

ACDM

PEM

CEM

SEM

B2B

B2C

Abstract

Providing airport and aviation services requires cooperation and integration between the airport service providers and stakeholders. Airlines, retail providers and other service providers are the examples of aviation industry. The ultimate goal of these services is to accomplish a satisfying passenger/customer experience with both aviation and nonaviation services received at airports. The challenging issue is the variety and breadth of airport services. In addition to, especial airport services, a significant part of the services ar e provided to the passenger interactively and communally with business to business or exclusively Business to Customer. In this article, by focusing on the life cycle of experience and the presence of passengers and citizens in receiving the desired services, the problems of travelers with little experience of air travel (focus on being unfamiliar with services) as well as foreign language passengers (focus on not understanding a foreign general language such as English or the official language of the country of origin or destination) at each stage of service are identified. Then, using Airport Collaboration Decision Making (ACDM), specific methods will be provided in the maximum evolution and improvement of Passenger/Customer Experience Management (PEM/CEM) and eliminating the mentioned problems.

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APA: Copy

Saberi Varzaneh, Amir, Speed, Zahra, Saberi Varzaneh, Marzieh, Alam Varzaneh Isfahani, Mohammad Hossein, Merikhi, Behnaz, & SAFARI, MOHSEN. (2022). How ACDM can improve Aviation Foreign Passenger Experience. INTERNATIONAL CONFERENCE INTERDISCIPLINARY STUDIES IN MANAGEMENT AND ENGINEERING. SID. https://sid.ir/paper/950002/en

Vancouver: Copy

Saberi Varzaneh Amir, Speed Zahra, Saberi Varzaneh Marzieh, Alam Varzaneh Isfahani Mohammad Hossein, Merikhi Behnaz, SAFARI MOHSEN. How ACDM can improve Aviation Foreign Passenger Experience. 2022. Available from: https://sid.ir/paper/950002/en

IEEE: Copy

Amir Saberi Varzaneh, Zahra Speed, Marzieh Saberi Varzaneh, Mohammad Hossein Alam Varzaneh Isfahani, Behnaz Merikhi, and MOHSEN SAFARI, “How ACDM can improve Aviation Foreign Passenger Experience,” presented at the INTERNATIONAL CONFERENCE INTERDISCIPLINARY STUDIES IN MANAGEMENT AND ENGINEERING. 2022, [Online]. Available: https://sid.ir/paper/950002/en

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