The Impact of Social Responsibility on Emotional and Behavioral Responses of Tourists After Failure in Four-Five-Star Hotels (Case Study: Tehran City)

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Dodange Sara; HAJIKARIMI BABAK; Mozafri MOHAMMADMehdi; Kavosh Kamiar

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Journal Paper

Paper Information

Journal: JOURNAL OF GEOGRAPHICAL SCIENCES Year:2022 | Volume:22 | Issue:65 Page(s): 43-60

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Information Journal Paper

Title

The Impact of Social Responsibility on Emotional and Behavioral Responses of Tourists After Failure in Four-Five-Star Hotels (Case Study: Tehran City)

Author(s)

Dodange Sara | HAJIKARIMI BABAK | Mozafri MOHAMMADMehdi | Kavosh Kamiar | Issue Writer Certificate

Keywords

Social Responsibility

Satisfaction of Tourists

Loyalty of Tourists

Trust of Tourists

Abstract

The purpose of present study was to investigate the effect of Social Responsibility on emotional and behavioral responses of tourists after failure of services in four-star and five-star hotels. The research method is practical obgectively and descriptive and analytical methodology. The statistical population of the study was contained tourists who visited four-star and five-star hotels, and the sample size was estimated 384 people by the Cochran formula, sampling method was simple random. The data gathering tool was the questionnaire whose validity and reliability were confirmed. For investigating and testing of the research hypotheses was used structural equation modeling in the software environment, pls. The results of the research indicated that Social Responsibility has a positive and significant effect on loyalty, satisfaction and Trust of Tourists. In addition, findings showed that the satisfaction and Trust of Tourists have a positive and significant effect on their loyalty.

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APA: Copy

Dodange, Sara, HAJIKARIMI, BABAK, Mozafri, MOHAMMADMehdi, & Kavosh, Kamiar. (2022). The Impact of Social Responsibility on Emotional and Behavioral Responses of Tourists After Failure in Four-Five-Star Hotels (Case Study: Tehran City). JOURNAL OF GEOGRAPHICAL SCIENCES, 22(65 ), 43-60. SID. https://sid.ir/paper/962538/en

Vancouver: Copy

Dodange Sara, HAJIKARIMI BABAK, Mozafri MOHAMMADMehdi, Kavosh Kamiar. The Impact of Social Responsibility on Emotional and Behavioral Responses of Tourists After Failure in Four-Five-Star Hotels (Case Study: Tehran City). JOURNAL OF GEOGRAPHICAL SCIENCES[Internet]. 2022;22(65 ):43-60. Available from: https://sid.ir/paper/962538/en

IEEE: Copy

Sara Dodange, BABAK HAJIKARIMI, MOHAMMADMehdi Mozafri, and Kamiar Kavosh, “The Impact of Social Responsibility on Emotional and Behavioral Responses of Tourists After Failure in Four-Five-Star Hotels (Case Study: Tehran City),” JOURNAL OF GEOGRAPHICAL SCIENCES, vol. 22, no. 65 , pp. 43–60, 2022, [Online]. Available: https://sid.ir/paper/962538/en

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