IRANIAN JOURNAL OF MANAGEMENT SCIENCES
Year:2010 | Volume:5 | Issue:18|Papers Count:12

In the present study organizational learning is explored from the organizational learning perspective. First by reviewing the available literature on strategic modernization and organizational learning, a deeper understanding about the relation between the two concepts was achieved.4i model was identified as the research basis due to its universality. The case study subject was Tehran Municipality's Information Technology because of the frequent and fundamental transformations it has gone through in the recent years. Based on the previous research methods used for examining 4i model, a qualitative method was developed and 4i model and the relation between strategic modernization and organizational learning were tested in an Iranian organization. At the end some notes on organizational learning processes and their role in strategic modernization are mentioned.

Performance-based budget is a form of budgeting system which formally links the increase in costs to the increase in outcomes.Advantages of this budgeting system and the problems of budgeting systems in Iran have made the implementation of this system a long-term goal. However this goal hasn't been achieved yet. This paper proposes a model for the implementation of performance-based budget using a system dynamics approach.Results indicate that various variables playa role in implementing the performance-based budget. Among these variables the scientific and technical abilities of employees, employees' intention of implanting the system, information technology, supporting laws and regulations, and intention of making regulations to implement the system are the most important variables.

The aim of this paper is to identify variables affecting mCRM and its outcome variables. To do so the main variables were identified and a questionnaire was designed and distributed among a sample of traveling agencies located in Isfahan. Results show that from managers' point of view, advertising and communication activities in mCRM are prior to other factors. Also, the impact of top managers' support on customer satisfaction and process improvement was higher compared to other factors. Furthermore, the correlation of the impact of mobile phone structure on customer satisfaction and process improvement was significant. In addition, results showed no significant difference between the goals of public and private agencies in utilizing mCRM.

Although the field of family businesses has been regarded as a separate academic discipline since the 1990s in the world, in Iran no particular study has been done in this field. Furthermore, growth of firms is very important in the firm's survival. We investigated and explained the factors affecting growth and development of family businesses in Tehran.Almost 78 family businesses in textile industry and 80 family businesses in oil industry were identified. A sample of 88 firms from two industries was examined in our study. Findings show that there are correlations between growth and independent factors such as risk taking of owner managers, orientation to innovation, skills related to management, people interest to participate in their family business, strategic insight of family members, political environment, cultural environment and economical environment, and there is no correlation between growth and the governance of family on their business.

The purpose of this research is to study the customer relationship channels, customer satisfaction and loyalty based on the quality of the relationships. Customers of IKCO Group and 10 relationship channels were selected as the research population and a questionnaire was developed and distributed among a sample of their customers. Statistical analysis showed that the quality of relationship channel was correlated with customer satisfaction and satisfaction and loyalty were significantly correlated. Results showed that TV was the richest channel, telephone the most effective channel for customers to start the relationship, sms the most effective channel for the company to start the relationship and personal interaction (like going to the garage) and the company's website were the channels which created the highest level of satisfaction.Furthermore sales representatives were the most important customer service relationship channels.

According to the organizational literature, an organization's competitive ability depends on soft and hard factors.. One of the most important soft factors is organizational commitment. Commitment involves employees' concern for working in the organization and vice versa. It consists of elements such as leadership styles, organizational culture, employees' quality of life, job satisfaction, etc. In this study organizational commitment is examined in one of the divisions of Iran's oil company. Data\is collected through questionnaire and is analyzed by factor analysis, structured equation modeling and Bayesian Information Criterion. Results show that organizational, job-related, personal, and meta-organizational factors affect employees' organizational commitment.