JOURNAL OF INDUSTRIAL STRATEGIC MANAGEMENT (PAJOUHESHGAR)
Year:2009 | Volume:5 | Issue:12|Papers Count:11

Regarding the increasing role of governmental organizations in economic areas and the importance of quality in competitive fields, the service quality is known as one of the key pivots of competition. Therefore, the governmental organizations should acquire new approaches to evaluate their quality. The main goal of this study is to examine the service quality and its relationship to effectiveness of Mazandaran Jahad - Keshavarzi.The present study, concerning its goal, is applied and used research plan is descriptive / surveying.The statistical population covers all the aforementioned organization clients and the sampling method is cluster - phases.The sample size was determined 384 persons using Morgan table. Data collection was performed in library and field method and the measurement tool was questionnaire.For analyzing, descriptive statistics and inferential statistics (T-test, chi-square test and Pearson) were used by SPSS statistical software.The research findings at 95% confidence level are as follows:There is a significant difference between the clientes expectations of the organizations service quality and their perception. There is a significant relationship between exerting service quality and organizations effectiveness.There is a significant difference between the dimensions of responsiveness, reliability and assurance to effectiveness, while there was no significant relationship between tangibles and empathy to effectiveness.

Environmental complexity in the business competitive arena and increasing o customer expectations has increasingly revealed the awareness necessity of organization’s strength and weakness and continuous improvement of key measures. Therefore, one of basic concerns of today’s organizations is to achieve a comprehensive, reliable and flexible performance appraisal, so that by using it, to attain exact and necessary information by its today’s position, and by having future vision, to learn from past errors.An efficient model is balanced scorecard that has strategic view on organization’s performance appraisal that besides concerning to financial dimension, appraise organization from three other dimensions of customer, internal processes and learning as well. This paper, while pointing the definition of concept and background of balanced scorecard, proceeds to evaluate the performance of Tbarestan steel company using balanced scorecard model.

Human Resource Management Knowledge is of requirements for the organizational administration. Managers are considered as the strategic assets of the organizations. Staffing is a subsystem of the Human Resource Management system, and selection is one of its three main components.This study has attempted to develop a new method for managerial selection through extracting the selection criteria and its analytic structure considering nomological constraints, determining the weight of criteria using a new mathematical approach, called “Developed Analytic Hierarchical Process”, and “Group Decision Making” method; and comparing the numerical results of the new method with those of the conventional method. The new method presents a more precise means for considering the criteria and capabilities of the managers.

The role of information technology in achieving strategic development goals of an organization has been always discussed. In this paper, the experiences of Petro trying to achieve Iran Development Company, a subsidiary of Iran National petroleum Company, trying to achieve strategic development goals of the company and also reaching long term goals of Iran Islamic government through information technology development are described. In the beginning of the project, it is tried to prep pare a flexible and timed plan, the company used lower to upper method of decision making in which potential users to participate in the process of doing the job and they were consulted.  The support of executive management for transforming to new system was vital and was concerned from the beginning. Although there was not a unique and tested solution for supporting the organization need, but the recognition capability of related software and their integration through the company’s internal network development and optimization(intranet) and internal data base were existed. Now the control of divisions is easier and all divisions have access to information excellently. The project timing is more accurate, so the management is able to formulate long term strategies. this renovation and developments has promoted the competitive capability of the company.

In recent years most of Islamic Azad University managers have faced with critical problems related to improper students' admission in different fields, while ignoring their own capacity, and keeping on a stand still fee in spite of increasing rate of inflation. Proposing to solve their financial problems. This research designed a model in two phases by means of correct number planning and respectively in two stages including explorative and experimental methods; then the model was performed in a real situation and evaluate with Lindo software. The outcome show that 10% profit boost in related university branch which preserves an important qualitative and quantitative function in university development.

Quality, by its definition as expected features of a product by customer to satisfy him, is one of the most important issues posed in today’s industries. In this research, for measuring customer satisfaction model based on figures, for further suitable and on time  decision making, after introducing and study of auditing model like quality rewards, a model was generally offered so that the tire industry, and others can use measure their customer satisfaction regarding product/service. This model has been implemented in tire industry and its results are described in this research.Also for increasing the assurance of customer satisfaction index (CSI), a model is offered on basis of AHP, so that can audit the customer satisfaction. The goal of this research is to increase the quality of products in Iran.  Studying various model, and regarding constraints and environmental conditions of Iran, a model for customer satisfaction has been offered.Since determined indexes in the research model, are technical requirements, ecological economic requirement, quality and grace and seeming requirement, and by using theses indexes, the measure of customer satisfaction from internal tires was 4.13 while for foreign tires was 3.88 and this measure can be used for tire industry for measuring continuous customer satisfaction level and further decision making.

In today’s world science acceleration and awareness, the companies are forced to use data and information related to conform themselves with change variables of environmental conditions. Inflation is one of environmental variables that plays important role in financial decisions of the companies. The issue of stock price in TSE and its variation domain is one of the most critical and pivotal issues of capital market  and due to incomplete diagnosis of its application will irrationally cause moral or despondency of some groups of potential  investors, economic managers of the country and capital market practitioners.At present, providing stock indexes is in charge of TSE, while the need to establish some companies to provide  these or many other indexes by some other companies is acute and critical. The impact of inflation on sock prices has been studies in many researches, with no consistent results. in this research, for this relation study of inflation and stock market price accepted companies in TSE  in a seven year  period of 1380-1386, , we used Collograph, Smirnoff, F tests, and linear regression and Pearson correlation. The results state that inflation has a significant and counter relation to stock price and stock price index and direct significant relation to total price index of accepted companies in TSE.

The Main purpose of this article is survey of Azad University role, in Family Cost Distribution in Firoozkuh. First by using budget household detailed data of Gini coefficient and twenty sector cost share of Firoozkuh household during the period of 1377-1385 were estimated by non parametric method. After estimation of economic inequity indexes, the effect of students on population proportion, separating native and non native, on economic inequity of Firoozkuh city was estimated. Increase of native and non native student’s ratio in population causes decrease in economic inequity of Firoozkuh City. In this heading, the intensity effect of non native students on population was relatively more than native students’ ratio. For refraction of economic inequity and analysis of students’ ratio effect on inequity, we used effective factors model on twenty sectors in the form of seemingly unrelated synchronized equations system (SURE). The results show that the effect of non natives ratio decrease stems from decrease of %20 share of high income in the beneficiary of increase in the share of % 80 low incomes. Native students’ ratio does not have significant effect on cost share of %20 share of forth and fifth. Ratio increase of native students has increased the %20 share of first and second but reduced the fifth share. Firoozkuh city is on the rout of Semnan and Mazandaran provinces, and due to proximity to Tehran, and exceptional climate takes advantage of academic centers development and absorbing academy member sand students. Growth and development of unique Academy unit in this town has been provided by managers of this academy unit which was the base of cultural and economic development for this town. The increase of these managers’ role in city committee, for effective planning in its structure change and its converting to grand research and scientific city and avoiding environment pollution is recommended.