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Information Journal Paper

Title

Designing a model to control deviant behavior among hotel staff with respect to perceived organizational support, burnout and job satisfaction

Pages

  275-300

Abstract

 Perceived Organizational Support, burnout, and Job Satisfaction are variables that can be effective in predicting the extent of Deviant Behaviors in the organization. The aim of this study was to investigate the role of Perceived Organizational Support and burnout on Deviant Behavior mediated by Job Satisfaction. The present study is applied in terms of purpose, descriptive-survey in terms of nature and method. To test the hypotheses, a questionnaire consisting of 21 questions arranged according to the Likert 7-choice spectrum was used. The statistical population of the study includes the staff of three, four and five star hotels in Mashhad with more than 1000 people,The sample size was 278 people, which was selected based on Krejcie and Morgan table by relative stratification method and Cronbach's alpha coefficient was calculated using Spss software and confirmatory factor analysis was used to evaluate the validity of the structure using Lisrel software. In order to analyze the findings, the path analysis model was used and to analyze the mediating variable, the Sobel test was used. The results showed that Perceived Organizational Support and burnout can have a significant direct and indirect effect on Deviant Behavior. To investigate the role of the mediator variable, the Sabel test method was used, which showed that Job Satisfaction plays the role of the mediator variable in the relationship between other variables.

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    APA: Copy

    Zandipak, Shahed, & ZANDIPAK, RABEAH. (2023). Designing a model to control deviant behavior among hotel staff with respect to perceived organizational support, burnout and job satisfaction. JOURNAL OF SOCIAL STUDIED IN TOURISM, 10(20 ), 275-300. SID. https://sid.ir/paper/1005406/en

    Vancouver: Copy

    Zandipak Shahed, ZANDIPAK RABEAH. Designing a model to control deviant behavior among hotel staff with respect to perceived organizational support, burnout and job satisfaction. JOURNAL OF SOCIAL STUDIED IN TOURISM[Internet]. 2023;10(20 ):275-300. Available from: https://sid.ir/paper/1005406/en

    IEEE: Copy

    Shahed Zandipak, and RABEAH ZANDIPAK, “Designing a model to control deviant behavior among hotel staff with respect to perceived organizational support, burnout and job satisfaction,” JOURNAL OF SOCIAL STUDIED IN TOURISM, vol. 10, no. 20 , pp. 275–300, 2023, [Online]. Available: https://sid.ir/paper/1005406/en

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