ORGANIZATIONAL DIAGNOSIS OF I.R.I CENTRAL INSURANCE, USING DIAMOND EXCELLENCE MODEL

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HASSANZADEH HAMIDREZA; ZAREI MATIN HASSAN; HAGHGOOYAN ZOLFA

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Journal: IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH) Year:2011 | Volume:26 | Issue:1 (101) Page(s): 135-166

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Title

ORGANIZATIONAL DIAGNOSIS OF I.R.I CENTRAL INSURANCE, USING DIAMOND EXCELLENCE MODEL

Author(s)

HASSANZADEH HAMIDREZA | ZAREI MATIN HASSAN | HAGHGOOYAN ZOLFA | Issue Writer Certificate

Keywords

DIAMOND EXCELLENCE MODELQ2

LEADERSHIPQ2

EMPLOYEESQ2

INNOVATIVE ORGANIZATIONAL STRUCTUREQ2

SERVICE QUALITYQ2

SERVICE STRATEGYQ2

CUSTOMER ORIENTATIONQ2

INFORMATION MANAGEMENTQ2

ADAPTED ORGANIZATIONAL STRUCTUREQ2

Abstract

In this paper we study I.R.I Central Insurance organizational behavior and diagnose using DIAMOND EXCELLENCE MODEL. Our results show that primary attention areas are organizational structure, SERVICE QUALITY, INFORMATION MANAGEMENT, SERVICE STRATEGY and LEADERSHIP respectively. Priority action areas are LEADERSHIP, SERVICE QUALITY, SERVICE STRATEGY and organizational structure, respectively. We find there are 39 overlooked areas that are identified in I.R.I Central Insurance. The most important overlooked area is unadjusted work qualification. Therefore there exists employee's dissatisfaction of their aspirations, lack of interest in customers, absence of mutual communication among individual units, not creating long term relationship with customers.

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APA: Copy

HASSANZADEH, HAMIDREZA, ZAREI MATIN, HASSAN, & HAGHGOOYAN, ZOLFA. (2011). ORGANIZATIONAL DIAGNOSIS OF I.R.I CENTRAL INSURANCE, USING DIAMOND EXCELLENCE MODEL. IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), 26(1 (101)), 135-166. SID. https://sid.ir/paper/100945/en

Vancouver: Copy

HASSANZADEH HAMIDREZA, ZAREI MATIN HASSAN, HAGHGOOYAN ZOLFA. ORGANIZATIONAL DIAGNOSIS OF I.R.I CENTRAL INSURANCE, USING DIAMOND EXCELLENCE MODEL. IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH)[Internet]. 2011;26(1 (101)):135-166. Available from: https://sid.ir/paper/100945/en

IEEE: Copy

HAMIDREZA HASSANZADEH, HASSAN ZAREI MATIN, and ZOLFA HAGHGOOYAN, “ORGANIZATIONAL DIAGNOSIS OF I.R.I CENTRAL INSURANCE, USING DIAMOND EXCELLENCE MODEL,” IRANIAN JOURNAL OF INSURANCE RESEARCH (SANAAT-E-BIMEH), vol. 26, no. 1 (101), pp. 135–166, 2011, [Online]. Available: https://sid.ir/paper/100945/en

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