USER SATISFACTION OF SERVICES AT INFORMATION CENTER OF FERDOWSI UNIVERSITY CENTRAL LIBRARY

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HOSSEINI VAJIHEH; FATHIAN A.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: LIBRARY AND INFORMATION SCIENCE Year:2009 | Volume:12 | Issue:2 (46) Page(s): 95-118

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Title

USER SATISFACTION OF SERVICES AT INFORMATION CENTER OF FERDOWSI UNIVERSITY CENTRAL LIBRARY

Author(s)

HOSSEINI VAJIHEH | FATHIAN A. | Issue Writer Certificate

Keywords

USER SATISFACTIONQ3

INFORMATION CENTERQ3

FERDOWSI UNIVERSITY CENTRAL LIBRARYQ2

Abstract

The purpose of this survey is to evaluate the USER SATISFACTION of services at the INFORMATION CENTER of FERDOWSI UNIVERSITY CENTRAL LIBRARY. To gather the data a questionnaire was used. The population of this research consists of the users who come to the INFORMATION CENTER to search and retrieve information. The sample population is 70 according to Morgan table. The variables of this research are users' subject fields, degree, job or study place, accessibility to electronic resources, equipments of the INFORMATION CENTER and the role of librarians in searching, retrieving and users training. Results show the users are satisfied with language, publication date and relevance of retrieved resources, accessibility to electronic resources, and communicating and information seeking skills of librarians. However, users are not satisfied with equipments and the working hours of the INFORMATION CENTER.

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APA: Copy

HOSSEINI, VAJIHEH, & FATHIAN, A.. (2009). USER SATISFACTION OF SERVICES AT INFORMATION CENTER OF FERDOWSI UNIVERSITY CENTRAL LIBRARY. LIBRARY AND INFORMATION SCIENCE, 12(2 (46)), 95-118. SID. https://sid.ir/paper/102612/en

Vancouver: Copy

HOSSEINI VAJIHEH, FATHIAN A.. USER SATISFACTION OF SERVICES AT INFORMATION CENTER OF FERDOWSI UNIVERSITY CENTRAL LIBRARY. LIBRARY AND INFORMATION SCIENCE[Internet]. 2009;12(2 (46)):95-118. Available from: https://sid.ir/paper/102612/en

IEEE: Copy

VAJIHEH HOSSEINI, and A. FATHIAN, “USER SATISFACTION OF SERVICES AT INFORMATION CENTER OF FERDOWSI UNIVERSITY CENTRAL LIBRARY,” LIBRARY AND INFORMATION SCIENCE, vol. 12, no. 2 (46), pp. 95–118, 2009, [Online]. Available: https://sid.ir/paper/102612/en

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