THE EFFECT OF COMMUNICATION SKILLS TRAINING FOR NURSES ON THE VIOLENCE OFPATIENTS AND COMPANIONS IN SELECTED HOSPITALS AFFILIATED TO IRAN UNIVERSITYOF MEDICAL SCIENCES FROM 2016 TO 2017

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REZAEI NAYEH MALIHEH; ASHK TORAB TAHEREH; FATAH MOGHADAM LADAN; NOORI ENAYATOLLAH; AMIRI HASSAN; MINA FAKHRZADEGAN

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Journal: ZANKO JOURNAL OF MEDICAL SCIENCES Year:2019 | Volume:19 | Issue:63 Page(s): 21-30

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Title

THE EFFECT OF COMMUNICATION SKILLS TRAINING FOR NURSES ON THE VIOLENCE OFPATIENTS AND COMPANIONS IN SELECTED HOSPITALS AFFILIATED TO IRAN UNIVERSITYOF MEDICAL SCIENCES FROM 2016 TO 2017

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Keywords

EDUCATIONQ2

COMMUNICATION SKILLSQ2

NURSESQ2

WORKPLACE VIOLENCEQ1

Abstract

Background and Aim: Among nursing care staff, NURSES are at greater risk of workplaceviolence than other medical professions. WORKPLACE VIOLENCE has many harmfulconsequences for employees, as well as health care systems, and imposes heavy costs onthem. Therefore, the purpose of this study was to determine the effect of communicationskills training for NURSES on violence of patients and companions in selected hospitalsaffiliated to Iran University of Medical Sciences from 2016 to 2017. Material and Method: This was a quasi-experimental study of a pre-test and post-test groupthat was performed on 51 NURSES working in the wards of the Shohada Haftom tir Hospitalwho had experienced the patient's violence. The intervention was conducted as a trainingcourse for one month in the form of continuing EDUCATION programs, with the teaching ofcommunication skills and interaction with the patient. The data gathering tool was astandardized questionnaire on WORKPLACE VIOLENCE in health units, which included 6 sections(demographic information, verbal abuse, threats, physical assault, sexual harassment, andrape harassment). Validity method was used for content validity and reliability of the toolwas confirmed by the internal consistency method of Cronbach's alpha. Data were analyzedusing SPSS software version 20. Results: Out of 51 people who participated in the training, 33 (64. 7%) experienced violenceduring the past four months. The results of chi-square test showed a significant decrease inthe exposure to the threat (P = 0. 035) and physical violence (P = 0. 44) after intervention, butthe difference was not significant between verbal violence, Racial, and sexual afterintervention in comparison with before intervention. Conclusion: COMMUNICATION SKILLS training for NURSES significantly reduced the level ofphysical and mental health threats and general WORKPLACE VIOLENCE. Therefore, further studiesare needed to examine the effect of EDUCATIONal programs in this regard.

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APA: Copy

REZAEI NAYEH, MALIHEH, ASHK TORAB, TAHEREH, FATAH MOGHADAM, LADAN, NOORI, ENAYATOLLAH, AMIRI, HASSAN, & MINA, FAKHRZADEGAN. (2019). THE EFFECT OF COMMUNICATION SKILLS TRAINING FOR NURSES ON THE VIOLENCE OFPATIENTS AND COMPANIONS IN SELECTED HOSPITALS AFFILIATED TO IRAN UNIVERSITYOF MEDICAL SCIENCES FROM 2016 TO 2017. ZANKO JOURNAL OF MEDICAL SCIENCES, 19(63 ), 21-30. SID. https://sid.ir/paper/113197/en

Vancouver: Copy

REZAEI NAYEH MALIHEH, ASHK TORAB TAHEREH, FATAH MOGHADAM LADAN, NOORI ENAYATOLLAH, AMIRI HASSAN, MINA FAKHRZADEGAN. THE EFFECT OF COMMUNICATION SKILLS TRAINING FOR NURSES ON THE VIOLENCE OFPATIENTS AND COMPANIONS IN SELECTED HOSPITALS AFFILIATED TO IRAN UNIVERSITYOF MEDICAL SCIENCES FROM 2016 TO 2017. ZANKO JOURNAL OF MEDICAL SCIENCES[Internet]. 2019;19(63 ):21-30. Available from: https://sid.ir/paper/113197/en

IEEE: Copy

MALIHEH REZAEI NAYEH, TAHEREH ASHK TORAB, LADAN FATAH MOGHADAM, ENAYATOLLAH NOORI, HASSAN AMIRI, and FAKHRZADEGAN MINA, “THE EFFECT OF COMMUNICATION SKILLS TRAINING FOR NURSES ON THE VIOLENCE OFPATIENTS AND COMPANIONS IN SELECTED HOSPITALS AFFILIATED TO IRAN UNIVERSITYOF MEDICAL SCIENCES FROM 2016 TO 2017,” ZANKO JOURNAL OF MEDICAL SCIENCES, vol. 19, no. 63 , pp. 21–30, 2019, [Online]. Available: https://sid.ir/paper/113197/en

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