SELF-ASSESSMENT BASED ON EFQM EXCELLENCE MODEL IN AHVAZ SELECTED HOSPITALS

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TORABI POUR AMIN; REKAB ESLAMIZADEH SARA

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Journal: Journal of Health Information Management Year:2011 | Volume:8 | Issue:2 (18) Page(s): 0-0

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Title

SELF-ASSESSMENT BASED ON EFQM EXCELLENCE MODEL IN AHVAZ SELECTED HOSPITALS

Author(s)

TORABI POUR AMIN | REKAB ESLAMIZADEH SARA | Issue Writer Certificate

Keywords

THEORETICAL MODELSQ3

SELF-ASSESSMENTQ3

HOSPITALSQ3

Abstract

Introduction: European Foundation for Quality Management has designed the EFQM Model to determine the rate of organization development and excellence and construct ways to achieve organizational excellence. This Model is used to compare the current situation of each organization with an ideal organization. The aim of this study was to determine the performance SELF-ASSESSMENT scores in selected HOSPITALS in Ahvaz based on EFQM model Methods: In this cross-sectional and descriptive-analytic study 50 managers of Ahwaz Imam Khomeini and Oil Industry HOSPITALS including vice managers, matrons and head of departments and units were enrolled. Data was collected by SELF-ASSESSMENT standard and valid questionnaire of EFGM, including 50 questions on 9 criteria. Reliability of questionnaire was estimated %80 by appropriate test. Data analyzed using correlation and chi and descriptive statistical tests by SPSS 11.5 software.Results: In this study, 76% of studied population was female and 24% male. Most of them aged 36-40 years old.90% of persons have BS and higher degree.48 % have had 16-20 years work experience.The scores Imam Khomeini hospital for the 9 studied criteria were as follows; Leadership 66.8, Policy & Strategy 66, People 65.5, Partnership & Resources 70.4, Processes 63.9, Customer Results 62.3, People Results 60.6, Society Results 63.6, Key Performance Results 68.6 and in Oil Industry hospital were: Leadership 72.24, Policy & Strategy 67.4, People 66.4, Partnership & Resources 63.4, Processes 65.07, Customer Results 62.84, People Results 56.4, Society Results 59.45 and Key Performance Results 45.94. The total score of Imam Khomeini hospital from SELF-ASSESSMENT questionnaire (651.79) was higher than Oil Industry hospital (615.14).Conclusion: Although the EFQM scores rated by hospital managers seems unrealistic to some extent, but considering the results can improved the hospital managers view, confirm that the costumer results, People Results, Society Results criteria need pay more attention to improved.

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APA: Copy

TORABI POUR, AMIN, & REKAB ESLAMIZADEH, SARA. (2011). SELF-ASSESSMENT BASED ON EFQM EXCELLENCE MODEL IN AHVAZ SELECTED HOSPITALS. HEALTH INFORMATION MANAGEMENT, 8(2 (18)), 0-0. SID. https://sid.ir/paper/122066/en

Vancouver: Copy

TORABI POUR AMIN, REKAB ESLAMIZADEH SARA. SELF-ASSESSMENT BASED ON EFQM EXCELLENCE MODEL IN AHVAZ SELECTED HOSPITALS. HEALTH INFORMATION MANAGEMENT[Internet]. 2011;8(2 (18)):0-0. Available from: https://sid.ir/paper/122066/en

IEEE: Copy

AMIN TORABI POUR, and SARA REKAB ESLAMIZADEH, “SELF-ASSESSMENT BASED ON EFQM EXCELLENCE MODEL IN AHVAZ SELECTED HOSPITALS,” HEALTH INFORMATION MANAGEMENT, vol. 8, no. 2 (18), pp. 0–0, 2011, [Online]. Available: https://sid.ir/paper/122066/en

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