THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

SHARIFI RENANI H.; HAJIPOUR M.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Ethics in Science and Technology Year:2011 | Volume:6 | Issue:3 Page(s): 20-29

Download Full-Text

Persian Verion

View:

1,132

Download:

Cites:

Information Journal Paper

Title

THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES

Author(s)

SHARIFI RENANI H. | HAJIPOUR M. | Issue Writer Certificate

Keywords

ACCOUNTABILITYQ2

ADMINISTRATIVE CORRUPTIONQ1

INFORMATION TECHNOLOGYQ2

Abstract

Background: INFORMATION TECHNOLOGY is the most important correct strategic tool in today societies than can help to the more efficient and more transparent participation of the citizens.According to this, during this study, the role of INFORMATION TECHNOLOGY on the improvement of ACCOUNTABILITY was determined.Methods: The research method was descriptive and evaluative in nature with the statistical population of the research was composed of the managers and staff of a Bank in Isfahan, of whom 269 were selected as simple size by randomized stratified sampling using Morgan’s Table to answer the research questionnaires. The tool for data collection was a researcher developed questionnaire with 27 questions that the reliability of the questionnaire was 0.88℅ that was estimated by Cronbach’s Alpha. The data obtained from the research were analyzed using the descriptive statistical methods and one- variable T-tests, non- parametric independent student test, one way ANOVA, and Tukey’s HSD tests.Results: The results indicated that using the IT (Telephone, Fax, Computer and Electronic Banking Services) increases the rate of ACCOUNTABILITY in bank. Also, there is a meaningful difference between the perspectives of the staff and managers according to his sex, educational degree and the service year about the role of IT in the improvement of ACCOUNTABILITY.Conclusion: The results of this research showed that IT through a purposeful and careful monitoring, on-time presentation, the optimal allocation of resources, quick accessibility of the customers to the bank information and improves the ACCOUNTABILITY and as a result decreases ADMINISTRATIVE CORRUPTION.

Cites

No record.

References

Cite

APA: Copy

SHARIFI RENANI, H., & HAJIPOUR, M.. (2011). THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES. ETHICS IN SCIENCE & TECHNOLOGY, 6(3), 20-29. SID. https://sid.ir/paper/122608/en

Vancouver: Copy

SHARIFI RENANI H., HAJIPOUR M.. THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES. ETHICS IN SCIENCE & TECHNOLOGY[Internet]. 2011;6(3):20-29. Available from: https://sid.ir/paper/122608/en

IEEE: Copy

H. SHARIFI RENANI, and M. HAJIPOUR, “THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES,” ETHICS IN SCIENCE & TECHNOLOGY, vol. 6, no. 3, pp. 20–29, 2011, [Online]. Available: https://sid.ir/paper/122608/en

Related Journal Papers