THE ROLE OF ETHICS IN THE FRAUD REDUCTION OF INSURANCE COMPANIES FROM CUSTOMER’S POINT OF VIEW (CASE STUDY: POLICY HOLDERS OF AUTO INSURANCE DEPARTMENT)

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SEHHAT S.; EHSANFAR G.; ASLEBAGH S.

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Journal: Ethics in Science and Technology Year:2012 | Volume:7 | Issue:1 Page(s): 58-66

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Information Journal Paper

Title

THE ROLE OF ETHICS IN THE FRAUD REDUCTION OF INSURANCE COMPANIES FROM CUSTOMER’S POINT OF VIEW (CASE STUDY: POLICY HOLDERS OF AUTO INSURANCE DEPARTMENT)

Author(s)

SEHHAT S. | EHSANFAR G. | ASLEBAGH S. | Issue Writer Certificate

Keywords

AUTO INSURANCEQ2

ETHICSQ2

FRAUDQ2

Abstract

Background: In our society, extension of ETHICS in all cultural and socio-economic fields is important. Socializing ETHICS in organizations, especially insurance companies is a way to improve quantity and quality of products, services, security and safety of employees, customers and society, to prevent from financial and moral corruption, to notice the dignity of individuals and to obey the regulations fairly. In general, socializing of ETHICS is a way to increase customer satisfaction and quality of community that the organization operates in. Investigating the problem of FRAUD in insurance has very valuable scientific and practical points too, because of making artificial losses and receiving large amounts of claims from insurance companies causes physical and mental losses to insurance companies.Methods: In this study in order to investigate the influence of ETHICS on reducing FRAUD in customers’ point of view, so policy holders of AUTO INSURANCE department were considered. In this study the sample of 118 respondents has been selected from Iran, Asia and Persian insurance companies, for answering questionnaires.Results: Findings of this research that are the result of testing hypotheses show the role of ETHICS in amount of FRAUD in insurance companies.Conclusion: After the median test, results showed that following ethical principles by policy holders, insurers and the institutions related to losses influence in reducing insurance FRAUD. The results of current study help to identify the role of ETHICS on decreasing insurance company’s FRAUD significantly.

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بحثی مقدمانی درباره تقلب بیمه ای، مورد بیمه شخص ثالث

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APA: Copy

SEHHAT, S., EHSANFAR, G., & ASLEBAGH, S.. (2012). THE ROLE OF ETHICS IN THE FRAUD REDUCTION OF INSURANCE COMPANIES FROM CUSTOMER’S POINT OF VIEW (CASE STUDY: POLICY HOLDERS OF AUTO INSURANCE DEPARTMENT). ETHICS IN SCIENCE & TECHNOLOGY, 7(1), 58-66. SID. https://sid.ir/paper/122703/en

Vancouver: Copy

SEHHAT S., EHSANFAR G., ASLEBAGH S.. THE ROLE OF ETHICS IN THE FRAUD REDUCTION OF INSURANCE COMPANIES FROM CUSTOMER’S POINT OF VIEW (CASE STUDY: POLICY HOLDERS OF AUTO INSURANCE DEPARTMENT). ETHICS IN SCIENCE & TECHNOLOGY[Internet]. 2012;7(1):58-66. Available from: https://sid.ir/paper/122703/en

IEEE: Copy

S. SEHHAT, G. EHSANFAR, and S. ASLEBAGH, “THE ROLE OF ETHICS IN THE FRAUD REDUCTION OF INSURANCE COMPANIES FROM CUSTOMER’S POINT OF VIEW (CASE STUDY: POLICY HOLDERS OF AUTO INSURANCE DEPARTMENT),” ETHICS IN SCIENCE & TECHNOLOGY, vol. 7, no. 1, pp. 58–66, 2012, [Online]. Available: https://sid.ir/paper/122703/en

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