ANALYSIS OF THE IMPACT FACTORS INFORMATION QUALITY, SYSTEM QUALITY, INTERFACE DESIGN QUALITY ON CUSTOMER LOYALTY SYSTEM WEBSITES ACCORDING TO THE ROLE OF SATISFACTION AND TRUST

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TEHRANI REZA; JAMSHIDI HAMID

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Journal: Iranian Journal of Information Processing & Management Year:2015 | Volume:30 | Issue:4 Page(s): 1085-1106

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Information Journal Paper

Title

ANALYSIS OF THE IMPACT FACTORS INFORMATION QUALITY, SYSTEM QUALITY, INTERFACE DESIGN QUALITY ON CUSTOMER LOYALTY SYSTEM WEBSITES ACCORDING TO THE ROLE OF SATISFACTION AND TRUST

Author(s)

TEHRANI REZA | JAMSHIDI HAMID | Issue Writer Certificate

Keywords

INFORMATION QUALITYQ2

SYSTEM QUALITYQ2

INTERFACE DESIGN QUALITYQ2

CUSTOMER LOYALTYQ2

SATISFACTIONQ2

TRUSTQ2

Abstract

Having brought fundamental changes to the structure of industry and business, nowadays the Internet became an accepted and widely-used tool for commerce. Therefore, maintaining and improving CUSTOMER LOYALTY became a strategic challenge to preserving and developing the competitive position in cyberspace for the companies operating in this area. Considering the role of customer SATISFACTION and TRUST, this research aimed to study how the quality of system, information and interface design would influence the loyalty of websites’ customers. The Population Statistical of this study is “Center market” website customers that among them 320 samples were selected randomly. Data analysis by using SPSS and AMOS statistical software was done and the statistical methods used in this study, structural equation modeling. The results show that the SYSTEM QUALITY and INTERFACE DESIGN QUALITY significantly influences on the SATISFACTION and TRUST of web site customers; But does not influence the quality of information on these variables. The study also found that customer TRUST causing is His SATISFACTION and both variables the TRUST and SATISFACTION are influence on the CUSTOMER LOYALTY.

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APA: Copy

TEHRANI, REZA, & JAMSHIDI, HAMID. (2015). ANALYSIS OF THE IMPACT FACTORS INFORMATION QUALITY, SYSTEM QUALITY, INTERFACE DESIGN QUALITY ON CUSTOMER LOYALTY SYSTEM WEBSITES ACCORDING TO THE ROLE OF SATISFACTION AND TRUST. IRANIAN JOURNAL OF INFORMATION PROCESSING & MANAGEMENT (INFORMATION SCIENCES AND TECHNOLOGY), 30(4), 1085-1106. SID. https://sid.ir/paper/131023/en

Vancouver: Copy

TEHRANI REZA, JAMSHIDI HAMID. ANALYSIS OF THE IMPACT FACTORS INFORMATION QUALITY, SYSTEM QUALITY, INTERFACE DESIGN QUALITY ON CUSTOMER LOYALTY SYSTEM WEBSITES ACCORDING TO THE ROLE OF SATISFACTION AND TRUST. IRANIAN JOURNAL OF INFORMATION PROCESSING & MANAGEMENT (INFORMATION SCIENCES AND TECHNOLOGY)[Internet]. 2015;30(4):1085-1106. Available from: https://sid.ir/paper/131023/en

IEEE: Copy

REZA TEHRANI, and HAMID JAMSHIDI, “ANALYSIS OF THE IMPACT FACTORS INFORMATION QUALITY, SYSTEM QUALITY, INTERFACE DESIGN QUALITY ON CUSTOMER LOYALTY SYSTEM WEBSITES ACCORDING TO THE ROLE OF SATISFACTION AND TRUST,” IRANIAN JOURNAL OF INFORMATION PROCESSING & MANAGEMENT (INFORMATION SCIENCES AND TECHNOLOGY), vol. 30, no. 4, pp. 1085–1106, 2015, [Online]. Available: https://sid.ir/paper/131023/en

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