THE EFFECT OF PSYCHOLOGICAL CAPITAL ON THE QUALITY OF THE OFFERED SERVICES TO THE CLIENTS BY THE COUNTER STAFFS WITH ORGANIZATIONAL COMMITMENT MEDITATION

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SEYYED JAVADEIN SEYYD REZA; FAYYAZI MARJAN; BALOCHI HOSEIN

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Journal: JOURNAL OF PUBLIC ADMINISTRATION Year:2015 | Volume:7 | Issue:2 Page(s): 277-302

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Title

THE EFFECT OF PSYCHOLOGICAL CAPITAL ON THE QUALITY OF THE OFFERED SERVICES TO THE CLIENTS BY THE COUNTER STAFFS WITH ORGANIZATIONAL COMMITMENT MEDITATION

Author(s)

SEYYED JAVADEIN SEYYD REZA | FAYYAZI MARJAN | BALOCHI HOSEIN | Issue Writer Certificate

Keywords

ORGANIZATIONAL COMMITMENTQ2

PSYCHOLOGICAL CAPITALQ1

SERVICES QUALITYQ2

STRUCTURAL EQUATIONQ1

Abstract

The current study aims to examine the impact of PSYCHOLOGICAL CAPITAL and ORGANIZATIONAL COMMITMENT on the quality of the offered services to the clients by the counter staffs of Ansar bank. In this research, the theoretical model and the theories between the variables were first developed and STRUCTURAL EQUATION was used to examine research theories. Ansar bank counter staffs of Tehran city are the statistical population. Therefore, for this research, 320 persons are picked based on the Morgan table using random sampling. A questionnaire was used to collect the data, the reliability and validity of which are assessed by Cronbach's alpha and confirmatory factor analysis. This conceptual model was examined using structural part called path analysis and STRUCTURAL EQUATION modeling. The results showed the positive influence of PSYCHOLOGICAL CAPITAL on the quality of offered services to the clients.

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APA: Copy

SEYYED JAVADEIN, SEYYD REZA, FAYYAZI, MARJAN, & BALOCHI, HOSEIN. (2015). THE EFFECT OF PSYCHOLOGICAL CAPITAL ON THE QUALITY OF THE OFFERED SERVICES TO THE CLIENTS BY THE COUNTER STAFFS WITH ORGANIZATIONAL COMMITMENT MEDITATION. JOURNAL OF PUBLIC ADMINISTRATION, 7(2 ), 277-302. SID. https://sid.ir/paper/139840/en

Vancouver: Copy

SEYYED JAVADEIN SEYYD REZA, FAYYAZI MARJAN, BALOCHI HOSEIN. THE EFFECT OF PSYCHOLOGICAL CAPITAL ON THE QUALITY OF THE OFFERED SERVICES TO THE CLIENTS BY THE COUNTER STAFFS WITH ORGANIZATIONAL COMMITMENT MEDITATION. JOURNAL OF PUBLIC ADMINISTRATION[Internet]. 2015;7(2 ):277-302. Available from: https://sid.ir/paper/139840/en

IEEE: Copy

SEYYD REZA SEYYED JAVADEIN, MARJAN FAYYAZI, and HOSEIN BALOCHI, “THE EFFECT OF PSYCHOLOGICAL CAPITAL ON THE QUALITY OF THE OFFERED SERVICES TO THE CLIENTS BY THE COUNTER STAFFS WITH ORGANIZATIONAL COMMITMENT MEDITATION,” JOURNAL OF PUBLIC ADMINISTRATION, vol. 7, no. 2 , pp. 277–302, 2015, [Online]. Available: https://sid.ir/paper/139840/en

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