A DECISION-MAKING MODEL FOR OPERATIONAL EFFICIENCY IN THE BANKING WORKFLOW PROCESS OF HOUSING FACILITIES

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MOHAMMADPANAH MARYAM; YOUSEFI ZENOUZ REZA; HASSANPOUR AKBAR

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Journal: Industrial Management Journal Year:2016 | Volume:8 | Issue:1 Page(s): 61-74

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Title

A DECISION-MAKING MODEL FOR OPERATIONAL EFFICIENCY IN THE BANKING WORKFLOW PROCESS OF HOUSING FACILITIES

Author(s)

MOHAMMADPANAH MARYAM | YOUSEFI ZENOUZ REZA | HASSANPOUR AKBAR | Issue Writer Certificate

Keywords

NON-DOMINANT SORTING GENETIC ALGORITHM IIQ1

OPTIMIZATIONQ2

EFFICIENCYQ1

WORKFLOW BANKQ1

Abstract

Banking and financial services are important parts of the service industry. Quality of service in the banking industry has a close relationship with customer satisfaction service system. Banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. This paper presents a decision-making model to obtain optimum tasks assignement to personnels in workflow process of housing facilities for the purposes of minimization the average processing time of orders entered into workflow (average time) and also personnel operating costs to minimize banking workflow preocess (operating costs) which it would reduced the waiting times for customers and ultimately higher satisfaction level for the customers. This is a non-linear multi-objective OPTIMIZATION problem and with respect the nature of the variables would be define in a discrete integer space. Since the problems is in NP-hard problems in class, solving the OPTIMIZATION problem has been conducted using non-dominate Sorting Genetic Algorithm II.

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APA: Copy

MOHAMMADPANAH, MARYAM, YOUSEFI ZENOUZ, REZA, & HASSANPOUR, AKBAR. (2016). A DECISION-MAKING MODEL FOR OPERATIONAL EFFICIENCY IN THE BANKING WORKFLOW PROCESS OF HOUSING FACILITIES. JOURNAL OF INDUSTRIAL MANAGEMENT, 8(1 ), 61-74. SID. https://sid.ir/paper/139949/en

Vancouver: Copy

MOHAMMADPANAH MARYAM, YOUSEFI ZENOUZ REZA, HASSANPOUR AKBAR. A DECISION-MAKING MODEL FOR OPERATIONAL EFFICIENCY IN THE BANKING WORKFLOW PROCESS OF HOUSING FACILITIES. JOURNAL OF INDUSTRIAL MANAGEMENT[Internet]. 2016;8(1 ):61-74. Available from: https://sid.ir/paper/139949/en

IEEE: Copy

MARYAM MOHAMMADPANAH, REZA YOUSEFI ZENOUZ, and AKBAR HASSANPOUR, “A DECISION-MAKING MODEL FOR OPERATIONAL EFFICIENCY IN THE BANKING WORKFLOW PROCESS OF HOUSING FACILITIES,” JOURNAL OF INDUSTRIAL MANAGEMENT, vol. 8, no. 1 , pp. 61–74, 2016, [Online]. Available: https://sid.ir/paper/139949/en

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