DESIGNING DECISION SUPPORT SYSTEM TO SELECT IT PROJECTS AND SERVICES (CASE STUDY: TOSAN COMPANY)

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KHADIVAR AMENEH; PAKDAMAN GHAZAL; MOJIBIAN FATEMEH

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT Year:2017 | Volume:9 | Issue:1 Page(s): 21-38

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Title

DESIGNING DECISION SUPPORT SYSTEM TO SELECT IT PROJECTS AND SERVICES (CASE STUDY: TOSAN COMPANY)

Author(s)

KHADIVAR AMENEH | PAKDAMAN GHAZAL | MOJIBIAN FATEMEH | Issue Writer Certificate

Keywords

BALANCED SCORECARDQ2

DECISION SUPPORT SYSTEMQ1

FUZZY ANALYTICAL HIERARCHY PROCESSQ1

IT SERVICESQ1

Abstract

Nowadays, considering the focus of international community on the field of IT SERVICES as well as the move of large organizations toward profitability by providing appropriate services to the needs of organization and business markets, it is necessary to draw more consideration to the related projects than ever. In this regard, identification and selection of IT SERVICES' indicators and evaluation of these services, and projects, are effective methods to increase profitability and effectiveness of IT in organizations. Therefore, in this study, first the effective criteria in selecting IT projects and services identified, and then a DECISION SUPPORT SYSTEM designed based on FUZZY ANALYTICAL HIERARCHY PROCESS. And also, by applying the proposed system, the analysis was conducted to determine the sensitivity of various criteria against changes and the effects of each on the final ranking results. Finally, comparing the results of the study with others, the advantages of proposed DECISION SUPPORT SYSTEM have been described.

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APA: Copy

KHADIVAR, AMENEH, PAKDAMAN, GHAZAL, & MOJIBIAN, FATEMEH. (2017). DESIGNING DECISION SUPPORT SYSTEM TO SELECT IT PROJECTS AND SERVICES (CASE STUDY: TOSAN COMPANY). JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT, 9(1 ), 21-38. SID. https://sid.ir/paper/140328/en

Vancouver: Copy

KHADIVAR AMENEH, PAKDAMAN GHAZAL, MOJIBIAN FATEMEH. DESIGNING DECISION SUPPORT SYSTEM TO SELECT IT PROJECTS AND SERVICES (CASE STUDY: TOSAN COMPANY). JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT[Internet]. 2017;9(1 ):21-38. Available from: https://sid.ir/paper/140328/en

IEEE: Copy

AMENEH KHADIVAR, GHAZAL PAKDAMAN, and FATEMEH MOJIBIAN, “DESIGNING DECISION SUPPORT SYSTEM TO SELECT IT PROJECTS AND SERVICES (CASE STUDY: TOSAN COMPANY),” JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT, vol. 9, no. 1 , pp. 21–38, 2017, [Online]. Available: https://sid.ir/paper/140328/en

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