SEGMENTING COSTUMERS BASED ON THEIR REACTIONS TO SOCIAL NETWORKS MARKETING ON INSTAGRAM

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GHAHREMAN RASHIN; KEIMASI MASOUD; HEIDARI ALI

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Journal: JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT Year:2017 | Volume:9 | Issue:3 Page(s): 571-586

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Title

SEGMENTING COSTUMERS BASED ON THEIR REACTIONS TO SOCIAL NETWORKS MARKETING ON INSTAGRAM

Author(s)

GHAHREMAN RASHIN | KEIMASI MASOUD | HEIDARI ALI | Issue Writer Certificate

Keywords

COSTUMER REACTIONQ2

MARKETINGQ2

CLUSTERINGQ1

SEGMENTING COSTUMERSQ1

SOCIAL NETWORKSQ1

Abstract

Since customers react differently to business and MARKETING on SOCIAL NETWORKS, the researcher is looking for segmenting customers into different categories according to their reaction to MARKETING in SOCIAL NETWORKS. The present study is a descriptive-exploratory research and the data were collected through a questionnaire. The population of 14, 000 follower of the researcher’s personal page on Instagram were analyzed and a sample 224 members were randomly selected. To analyze the data, a two-step CLUSTERING method was applied. As a result, five distinct clusters (the active, the talker, the hesitant, the passive and the averse) were identified. Two segments were reported to be highly influenced by SOCIAL NETWORKS MARKETING in terms of brand engagement, purchase intention and word of mouth advertisement (WOM). The "Active" are the most influenced group including 18.3% of the population most of whom are single girls or women. The next group that are influenced the most by SOCIAL NETWORKS MARKETING is the "Talker". This group represents 24.1% of the population, the most populated group. The "Talker" are different from the "Active" in term of their intention to purchase. Totally, 42.2% of the population are reported to be influenced by SOCIAL NETWORKS MARKETING.

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Investigating the Effects of Problem-Based Learning in a Virtual Group on Collaborative Learning, Social Presence and Student Satisfaction in Surgery Department

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APA: Copy

GHAHREMAN, RASHIN, KEIMASI, MASOUD, & HEIDARI, ALI. (2017). SEGMENTING COSTUMERS BASED ON THEIR REACTIONS TO SOCIAL NETWORKS MARKETING ON INSTAGRAM. JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT, 9(3 ), 571-586. SID. https://sid.ir/paper/140475/en

Vancouver: Copy

GHAHREMAN RASHIN, KEIMASI MASOUD, HEIDARI ALI. SEGMENTING COSTUMERS BASED ON THEIR REACTIONS TO SOCIAL NETWORKS MARKETING ON INSTAGRAM. JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT[Internet]. 2017;9(3 ):571-586. Available from: https://sid.ir/paper/140475/en

IEEE: Copy

RASHIN GHAHREMAN, MASOUD KEIMASI, and ALI HEIDARI, “SEGMENTING COSTUMERS BASED ON THEIR REACTIONS TO SOCIAL NETWORKS MARKETING ON INSTAGRAM,” JOURNAL OF INFORMATION TECHNOLOGY MANAGEMENT, vol. 9, no. 3 , pp. 571–586, 2017, [Online]. Available: https://sid.ir/paper/140475/en

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