Designing the development model of the management dashboard in the administrative automation system of Tejarat Bank

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Kviani nia Farzad; Taghizadeh Hoshang; Heydari Abbas

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: اقتصاد و بانکداری اسلامی Year:2023 | Volume:12 | Issue:44 Page(s): 463-485

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Information Journal Paper

Title

Designing the development model of the management dashboard in the administrative automation system of Tejarat Bank

Author(s)

Kviani nia Farzad | Taghizadeh Hoshang | Heydari Abbas | Issue Writer Certificate

Keywords

management dashboard

customer related factors

technical factors

organizational factors

Abstract

In today's world, organizations have to deal with a large amount of data, which has forced them to use administrative automation systems. In this regard, the use of management dashboards for quick access to classified data and their analysis has been used by many organizations. The purpose of writing the present research is to present a model for measuring the management dashboard in the office automation system of Tejarat Bank. The present research was conducted using a qualitative method. The statistical population of this research included the experts of Tejarat Bank (10 people). In this research, library studies were used to collect the models available worldwide. The data collection method included a semi-structured interview of experts. The method of data analysis is coding. In this research, using the opinions of the experts of this organization and during the coding process, the initial research model includes three main dimensions of factors related to customers (including components of operational features, personalization of customer information and dashboard content), technical factors (including The components of objective features and ease) and organizational factors (including the components of structural factors, managers' decision making and monitoring and control) were obtained.

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