EVALUATION OF BANK BRANCHES PERFORMANCE BY COMBINING TWO SYSTEMS “BALANCED SCORECARD” AND “FUZZY DEA” (CASE STUDY: TABRIZ SELECTED BRANCHES OF BANK SEPAH)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

BAFANDEH ZENDEH ALIREZA; RAFIEE SAMIRA

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT) Year:2015 | Volume:9 | Issue:34 Page(s): 175-200

Download Full-Text

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Verion

View:

1,722

Download:

Cites:

Information Journal Paper

Title

EVALUATION OF BANK BRANCHES PERFORMANCE BY COMBINING TWO SYSTEMS “BALANCED SCORECARD” AND “FUZZY DEA” (CASE STUDY: TABRIZ SELECTED BRANCHES OF BANK SEPAH)

Author(s)

BAFANDEH ZENDEH ALIREZA | RAFIEE SAMIRA | Issue Writer Certificate

Keywords

EFFICIENCYQ2

FUZZY DEAQ2

BALANCED SCORECARDSQ2

BANK BRANCHESQ1

Abstract

In the current era, the amazing changes in the management knowledge necessitate the existence of measurement systems so much so that the absence of a measurement system in the different dimensions of an organization such measurement of the use facilities and resources, personnel, goals and strategies is considered one of the signs of organization illness. There are different techniques for performance measurement, each of which has strong and weak points. In the present paper, a model for measuring the performance of the BANK BRANCHES by combining “balance score card” with “fuzzy data envelopment analysis”. The statistical population includes all the branches of Sepah Bank of Tabriz totaling 42. The EFFICIENCY measurement indices have been specified through the use of balanced scorecard and with regard to the research literature. For data collection, a researcher- devised questionnaire was used after its validity and reliability had been confirmed. Data envelopment analysis was applied for data analysis. The results show that 10 branches out of the 42 around Tabriz are specified as strongly efficient, 27 as efficient, and the remaining 5 branches as inefficient.

Cites

No record.

References

Cite

APA: Copy

BAFANDEH ZENDEH, ALIREZA, & RAFIEE, SAMIRA. (2015). EVALUATION OF BANK BRANCHES PERFORMANCE BY COMBINING TWO SYSTEMS “BALANCED SCORECARD” AND “FUZZY DEA” (CASE STUDY: TABRIZ SELECTED BRANCHES OF BANK SEPAH). PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), 9(34), 175-200. SID. https://sid.ir/paper/181943/en

Vancouver: Copy

BAFANDEH ZENDEH ALIREZA, RAFIEE SAMIRA. EVALUATION OF BANK BRANCHES PERFORMANCE BY COMBINING TWO SYSTEMS “BALANCED SCORECARD” AND “FUZZY DEA” (CASE STUDY: TABRIZ SELECTED BRANCHES OF BANK SEPAH). PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT)[Internet]. 2015;9(34):175-200. Available from: https://sid.ir/paper/181943/en

IEEE: Copy

ALIREZA BAFANDEH ZENDEH, and SAMIRA RAFIEE, “EVALUATION OF BANK BRANCHES PERFORMANCE BY COMBINING TWO SYSTEMS “BALANCED SCORECARD” AND “FUZZY DEA” (CASE STUDY: TABRIZ SELECTED BRANCHES OF BANK SEPAH),” PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), vol. 9, no. 34, pp. 175–200, 2015, [Online]. Available: https://sid.ir/paper/181943/en

Related Journal Papers