Identifying and Ranking Factors Affecting the Performance and Flexibility Evaluation of the Digital Supply Chain System in Khoshgovar Company

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Kheiri A.O.; Abolghasemian M.; Saberi Fard N.; Davoodi H.; Pourghader Chobar A.

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Journal Paper

Paper Information

Journal: JOURNAL OF OPERATIONAL RESEARCH IN ITS APPLICATIONS Year:2025 | Volume:22 | Issue:4 Page(s): 67-81

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Title

Identifying and Ranking Factors Affecting the Performance and Flexibility Evaluation of the Digital Supply Chain System in Khoshgovar Company

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Keywords

Digital Supply Chain

Supply Chain Flexibility

Supply Chain Performance

Abstract

The aim of the present study is to identify and rank the factors affecting the performance and flexibility of the digital supply chain system in Khoshgovar company. The research method is a developmental-applied one that is classified as mathematical modeling. The statistical population of the present study includes a number of senior managers, active responsible experts, and university professors in the field of the digital supply chain of the Khoshgovar company, of whom 10 people were selected as a sample. In this study, the fuzzy Delphi approaches, the OPA method, and structural equations were used. The identification of the factors affecting the flexibility and performance of the digital supply chain system was carried out based on the research background in the form of 5 main criteria and 16 sub-criteria, and then all factors were finalized using the fuzzy Delphi method. Then, the factors affecting the flexibility and performance of the digital supply chain system were prioritized using the ordinal priority method (OPA), and finally, the impact of each factor was measured using structural equations. The results of the study showed that among the main criteria, supply chain performance with a weight of 0.397 ranked first, absorptive capacity with a weight of 0.228 ranked second, and responsiveness with a weight of 0.210 ranked third. Among the sub-criteria, customer satisfaction with a weight of 0.1767 ranked first, operating costs with a weight of 0.1060 ranked second, and situational awareness with a weight of 0.1015 ranked third. Finally, an exploratory factor analysis based on structural equations was used to examine the impact of each factor. Based on the results of this method, the factor of correct risk management decisions from the responsiveness index and knowledge management from the recovery index in the pleasant company have little impact on the flexibility of digital supply chain performance.

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