QUALITY ASSESSMENT OF THE PUBLIC LIBRARIES SERVICES OF RAMSAR AND TONEKABON BY USING LIBQUAL FROM THE VIEWPOINT OF USERS

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

AHMAD MOAZAM SAMANEH; HASSANZADEH MOHAMAD; SHAPOURI SUDABEH

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY) Year:2012 | Volume:5 | Issue:17 Page(s): 1-21

Download Full-Text

Persian Verion

View:

1,872

Download:

Cites:

Information Journal Paper

Title

QUALITY ASSESSMENT OF THE PUBLIC LIBRARIES SERVICES OF RAMSAR AND TONEKABON BY USING LIBQUAL FROM THE VIEWPOINT OF USERS

Author(s)

AHMAD MOAZAM SAMANEH | HASSANZADEH MOHAMAD | SHAPOURI SUDABEH | Issue Writer Certificate

Keywords

EVALUATIONQ2

PUBLIC LIBRARIESQ2

USERSQ2

SERVICES QUALITYQ2

LIBQUAL TOOLQ3

RAMSARQ3

TONEKABONQ3

Abstract

Purpose: This study examines the Quality assessment of the PUBLIC LIBRARIES services in PUBLIC LIBRARIES of RAMSAR and TONEKABON cities by using LIBQUAL TOOLs from the viewpoint of USERS.Methodology: In this survey, for collecting data we use LibQual questionnaires. This questionnaire is standard tool that assess quality service from the viewpoint of USERS. The statistical sample of this survey is 410 USERS of PUBLIC LIBRARIES of RAMSAR and TONEKABON cities (in study period) and the questionnaires were distributed between them.382questionnaires were returned and after omitting incomplete questionnaires 365 questionnaires were analyzed.Findings: Findings indicate that the level of service received by USERS Is more than the minimum level they expect in some more items from the minimum level is expected, but Most of them have not met their expectations. The findings showed that the libraries in the information control are weaker than the other dimensions so that their minimum expectations are also not met in using their resources. their resources are not met minimum Conclusion: In addition To quality assessment of the studied libraries in two cities, there has been also meta-analysis of studies in the field of quality of services in PUBLIC LIBRARIES that have been done in other cities.

Cites

No record.

References

ارزیابی سطح کیفیت خدمات کتابخانه های آموزشی با رویکرد LibQual (مورد: کتابخانه های دانشگاه یزد)

Cite

APA: Copy

AHMAD MOAZAM, SAMANEH, HASSANZADEH, MOHAMAD, & SHAPOURI, SUDABEH. (2012). QUALITY ASSESSMENT OF THE PUBLIC LIBRARIES SERVICES OF RAMSAR AND TONEKABON BY USING LIBQUAL FROM THE VIEWPOINT OF USERS. JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY), 5(17), 1-21. SID. https://sid.ir/paper/193311/en

Vancouver: Copy

AHMAD MOAZAM SAMANEH, HASSANZADEH MOHAMAD, SHAPOURI SUDABEH. QUALITY ASSESSMENT OF THE PUBLIC LIBRARIES SERVICES OF RAMSAR AND TONEKABON BY USING LIBQUAL FROM THE VIEWPOINT OF USERS. JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY)[Internet]. 2012;5(17):1-21. Available from: https://sid.ir/paper/193311/en

IEEE: Copy

SAMANEH AHMAD MOAZAM, MOHAMAD HASSANZADEH, and SUDABEH SHAPOURI, “QUALITY ASSESSMENT OF THE PUBLIC LIBRARIES SERVICES OF RAMSAR AND TONEKABON BY USING LIBQUAL FROM THE VIEWPOINT OF USERS,” JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY), vol. 5, no. 17, pp. 1–21, 2012, [Online]. Available: https://sid.ir/paper/193311/en

Related Journal Papers