STUDYING AND INVESTIGATING THE RATE OF CLIENTS SATISFACTION MEASUREMENT DURING 1384-1390 USING CMS MODEL CASE STUDY: ASSOCIATION OF PHYSICAL EDUCATION OF ISFAHAN

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REZAEI SOUFI MORTEZA; ZIVYAR FARZAD; ABBASI BAKHTIYARI REZA

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Journal: New Marketing Research Journal Year:2013 | Volume:3 | Issue:1 (8) Page(s): 161-181

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Title

STUDYING AND INVESTIGATING THE RATE OF CLIENTS SATISFACTION MEASUREMENT DURING 1384-1390 USING CMS MODEL CASE STUDY: ASSOCIATION OF PHYSICAL EDUCATION OF ISFAHAN

Author(s)

REZAEI SOUFI MORTEZA | ZIVYAR FARZAD | ABBASI BAKHTIYARI REZA | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATIONQ2

SATISFACTIONQ2

ASSOCIATION OF PHYSICAL EDUCATION OF ISFAHANQ2

CMS MODELQ2

Abstract

One of the main objectives of any organization is to obtain customers and service recipients SATISFACTION through providing good quality services. Organizations try to fulfill reasonable demands and legal requirements of service applicants in different ways. Factors including the speed and accuracy of performing tasks will contribute in customers’ SATISFACTION from provided services. This research is based on field research. By using the results of field research, descriptive and inferential analyses were done for responding the research hypotheses. Statistical population is including the clients of Isfahan Association of Physical Education since 1384 till 1390. Their viewpoints were collected using questionnaire and the SATISFACTION indexes were calculated for six consecutive years. Samples were chosen randomly among men and women. For data analysis and also summarization and classification of information SPSS software was used. The average of SATISFACTION index in the Association of Physical Education was descending during 1385-1390. The average of SATISFACTION index in the Association of Physical Education were equal to 76/25 since the year 1384 till the year 1390 that is less than the average of the province SATISFACTION index in the same years. Also, the statistics show that the top score of SATISFACTION indexes is about employees’ behavior toward clients and the lowest score is about equipment and place.

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APA: Copy

REZAEI SOUFI, MORTEZA, ZIVYAR, FARZAD, & ABBASI BAKHTIYARI, REZA. (2013). STUDYING AND INVESTIGATING THE RATE OF CLIENTS SATISFACTION MEASUREMENT DURING 1384-1390 USING CMS MODEL CASE STUDY: ASSOCIATION OF PHYSICAL EDUCATION OF ISFAHAN. NEW MARKETING RESEARCH JOURNAL, 3(1 (8)), 161-181. SID. https://sid.ir/paper/194623/en

Vancouver: Copy

REZAEI SOUFI MORTEZA, ZIVYAR FARZAD, ABBASI BAKHTIYARI REZA. STUDYING AND INVESTIGATING THE RATE OF CLIENTS SATISFACTION MEASUREMENT DURING 1384-1390 USING CMS MODEL CASE STUDY: ASSOCIATION OF PHYSICAL EDUCATION OF ISFAHAN. NEW MARKETING RESEARCH JOURNAL[Internet]. 2013;3(1 (8)):161-181. Available from: https://sid.ir/paper/194623/en

IEEE: Copy

MORTEZA REZAEI SOUFI, FARZAD ZIVYAR, and REZA ABBASI BAKHTIYARI, “STUDYING AND INVESTIGATING THE RATE OF CLIENTS SATISFACTION MEASUREMENT DURING 1384-1390 USING CMS MODEL CASE STUDY: ASSOCIATION OF PHYSICAL EDUCATION OF ISFAHAN,” NEW MARKETING RESEARCH JOURNAL, vol. 3, no. 1 (8), pp. 161–181, 2013, [Online]. Available: https://sid.ir/paper/194623/en

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