RANKING OF E-SERVICE QUALITY DEVELOPMENT FACTORS IN STOCK MARKET

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MIRABI V.R.; SHAMS M.F.; LASTANI L.; KOUSHAN N.; SAEEDI N.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: FINANCIAL ENGINEERING AND SECURITIES MANAGEMENT (PORTFOLIO MANAGEMENT) Year:2012 | Volume:3 | Issue:12 Page(s): 147-168

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Title

RANKING OF E-SERVICE QUALITY DEVELOPMENT FACTORS IN STOCK MARKET

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Keywords

ELECTRONIC SERVICE QUALITYQ2

INFORMATION TECHNOLOGY MANAGEMENTQ2

STOCK MARKETQ2

FUZZY TOPSISQ2

Abstract

This research aims to identify the dimensions of E-Service Quality of STOCK MARKET in Iran ,and to develop a reliable and valid instrument to measure the quality of electronic services according to user's views based on the modified E-SQUAL and E-RecS-QUAL scales. The research model contains 8 main criteria and 41 sub criteria. For data gathering, library method and fieldwork were utilized and for analyzing data, factor analysis was applied.The results show that there are positive and meaningful relationships between efficiency, availability, fulfillment, security, training, responsibility, contact and law cases with ELECTRONIC SERVICE QUALITY in which, ranking of 41 sub criteria shows that "enables users to search what they need", "complete transaction quickly", "Protection of users personal information" are more powerful than others. Finally some suggestions were presented.

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APA: Copy

MIRABI, V.R., SHAMS, M.F., LASTANI, L., KOUSHAN, N., & SAEEDI, N.. (2012). RANKING OF E-SERVICE QUALITY DEVELOPMENT FACTORS IN STOCK MARKET. FINANCIAL ENGINEERING AND SECURITIES MANAGEMENT (PORTFOLIO MANAGEMENT), 3(12), 147-168. SID. https://sid.ir/paper/197668/en

Vancouver: Copy

MIRABI V.R., SHAMS M.F., LASTANI L., KOUSHAN N., SAEEDI N.. RANKING OF E-SERVICE QUALITY DEVELOPMENT FACTORS IN STOCK MARKET. FINANCIAL ENGINEERING AND SECURITIES MANAGEMENT (PORTFOLIO MANAGEMENT)[Internet]. 2012;3(12):147-168. Available from: https://sid.ir/paper/197668/en

IEEE: Copy

V.R. MIRABI, M.F. SHAMS, L. LASTANI, N. KOUSHAN, and N. SAEEDI, “RANKING OF E-SERVICE QUALITY DEVELOPMENT FACTORS IN STOCK MARKET,” FINANCIAL ENGINEERING AND SECURITIES MANAGEMENT (PORTFOLIO MANAGEMENT), vol. 3, no. 12, pp. 147–168, 2012, [Online]. Available: https://sid.ir/paper/197668/en

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