FORMULATING LEAN MODEL FOR SERVICE INDUSTRIES WITH WORLD CLASS SERVICE ASSESSMENT APPROACH

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SEYEDHOSEINI S.M.; ABDI F.

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Journal: Journal of Management Future Research Year:2009 | Volume:20 | Issue:81 Page(s): 53-70

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Information Journal Paper

Title

FORMULATING LEAN MODEL FOR SERVICE INDUSTRIES WITH WORLD CLASS SERVICE ASSESSMENT APPROACH

Author(s)

SEYEDHOSEINI S.M. | ABDI F. | Issue Writer Certificate

Keywords

LEAN THINKINGQ2

SERVICE OPERATIONS MANAGEMENTQ2

ROOT WASTESQ3

ELELCTRE TRIQ3

SYSTEMS THINKINGQ2

WORLD CLASS SERVICEQ3

Abstract

In this Paper, Using LEAN THINKING Concepts have been addressed in service industries. To do it, in addition to laying on the literature, some real observations have been used. According to them and SYSTEMS THINKING shifting the burden archetype, the root waste constructs have been developed.Finally, by using the sorting multi attribute processor (ELECTRE TRI), The holistic model for WORLD CLASS SERVICE assessment was introduced.

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APA: Copy

SEYEDHOSEINI, S.M., & ABDI, F.. (2009). FORMULATING LEAN MODEL FOR SERVICE INDUSTRIES WITH WORLD CLASS SERVICE ASSESSMENT APPROACH. JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH), 20(81), 53-70. SID. https://sid.ir/paper/204178/en

Vancouver: Copy

SEYEDHOSEINI S.M., ABDI F.. FORMULATING LEAN MODEL FOR SERVICE INDUSTRIES WITH WORLD CLASS SERVICE ASSESSMENT APPROACH. JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH)[Internet]. 2009;20(81):53-70. Available from: https://sid.ir/paper/204178/en

IEEE: Copy

S.M. SEYEDHOSEINI, and F. ABDI, “FORMULATING LEAN MODEL FOR SERVICE INDUSTRIES WITH WORLD CLASS SERVICE ASSESSMENT APPROACH,” JOURNAL OF MANAGEMENT FUTURES RESEARCH(JOURNAL OF MANAGEMENT RESEARCH), vol. 20, no. 81, pp. 53–70, 2009, [Online]. Available: https://sid.ir/paper/204178/en

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