Analyzing the Local Tourists’ Satisfaction Level from the Quality of Offered Services in Tourist Destinations (A Case Study of Mashad)

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SABERIFAR ROSTAM

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: GEOGRAPHICAL JOURNAL OF TOURISM SPACE Year:2019 | Volume:8 | Issue:30 Page(s): 125-138

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Information Journal Paper

Title

Analyzing the Local Tourists’ Satisfaction Level from the Quality of Offered Services in Tourist Destinations (A Case Study of Mashad)

Author(s)

SABERIFAR ROSTAM | Issue Writer Certificate

Keywords

satisfactionQ1

domestic touristsQ1

service qualityQ1

the host communityQ1

MashhadQ2

Abstract

Tourism managers in Mashhad claim that the city's tourism planning process is presently emphasizing on the revealed needs rather than expressed needs, and this has increased the satisfaction of tourists in the city. The purpose of this study was to determine the degree of satisfaction with the quality of services provided in the city. The research method is descriptive and analytical. The required information was obtained through a researcher-made questionnaire from a sample of 670 people. The collected data were analyzed using Mann-Whitney, Kruskal-Wallis, Spearman, Chi-square and one-sample t-tests. The findings of the study indicated that tourists are largely satisfied with the socio-cultural and environmental conditions and infrastructural facilities and tourists with different educational backgrounds have the same views regarding satisfaction from tourism conditions. Also, there is no significant relationship between the tourists’ length of stay and their level of satisfaction with tourism conditions. The level of satisfaction of domestic tourists is high with respect to the host society and there is a significant difference between the attitudes of tourists in this regard. Moreover, tourists with different educational backgrounds have different views on how to deal with the host community. Based on these results, the authorities' claims regarding the evolution of the service delivery system to tourists cannot be ignored.

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APA: Copy

SABERIFAR, ROSTAM. (2019). Analyzing the Local Tourists’ Satisfaction Level from the Quality of Offered Services in Tourist Destinations (A Case Study of Mashad). GEOGRAPHICAL JOURNAL OF TOURISM SPACE, 8(30 ), 125-138. SID. https://sid.ir/paper/214336/en

Vancouver: Copy

SABERIFAR ROSTAM. Analyzing the Local Tourists’ Satisfaction Level from the Quality of Offered Services in Tourist Destinations (A Case Study of Mashad). GEOGRAPHICAL JOURNAL OF TOURISM SPACE[Internet]. 2019;8(30 ):125-138. Available from: https://sid.ir/paper/214336/en

IEEE: Copy

ROSTAM SABERIFAR, “Analyzing the Local Tourists’ Satisfaction Level from the Quality of Offered Services in Tourist Destinations (A Case Study of Mashad),” GEOGRAPHICAL JOURNAL OF TOURISM SPACE, vol. 8, no. 30 , pp. 125–138, 2019, [Online]. Available: https://sid.ir/paper/214336/en

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