MEASURING USERS' SATISFACTION WITH THE SERVICES PROVIDED AT CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANY

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SARRAFPOUR SAHAR; HARIRI NADJLA

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: INFORMATION SYSTEMS & SERVICES Year:2012 | Volume:1 | Issue:1 Page(s): 83-94

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Title

MEASURING USERS' SATISFACTION WITH THE SERVICES PROVIDED AT CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANY

Author(s)

SARRAFPOUR SAHAR | HARIRI NADJLA | Issue Writer Certificate

Keywords

USERS SATISFACTIONQ3

USER STUDIESQ3

CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANYQ3

Abstract

Purpose: The purpose of present study is to measure users' satisfaction with the services provided at CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANY. Methodology: The study was performed by survey method. The sample population of study was 88 users of the library who answered the questionnaire. Findings: User satisfaction rate of physical and welfare facilities dimension is between high and very high. User satisfaction rate of kinds of information resources dimension is average. User satisfaction rate of Library services dimension is between average and high, and User satisfaction rate of Library staff characteristics is high. General user satisfaction of the library is evaluated between average and high.Conclusions: The most satisfaction rate is between high and very high which is related to indicators of space, ventilation, lighting, cleanliness, sound prevention, staff attitudes to answer questions, staff behavior, staff availability, and staff patience about the education of using reference materials. The lowest satisfaction rate is between low and average that is related to English periodicals, training CD-ROM and databases indicators. Finally, in line with the findings, some suggestions have been offered for improving Gas Library performance.

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APA: Copy

SARRAFPOUR, SAHAR, & HARIRI, NADJLA. (2012). MEASURING USERS' SATISFACTION WITH THE SERVICES PROVIDED AT CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANY. INFORMATION SYSTEMS & SERVICES, 1(1), 83-94. SID. https://sid.ir/paper/218148/en

Vancouver: Copy

SARRAFPOUR SAHAR, HARIRI NADJLA. MEASURING USERS' SATISFACTION WITH THE SERVICES PROVIDED AT CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANY. INFORMATION SYSTEMS & SERVICES[Internet]. 2012;1(1):83-94. Available from: https://sid.ir/paper/218148/en

IEEE: Copy

SAHAR SARRAFPOUR, and NADJLA HARIRI, “MEASURING USERS' SATISFACTION WITH THE SERVICES PROVIDED AT CENTRAL LIBRARY OF NATIONAL IRANIAN GAS COMPANY,” INFORMATION SYSTEMS & SERVICES, vol. 1, no. 1, pp. 83–94, 2012, [Online]. Available: https://sid.ir/paper/218148/en

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