AN EVALUATION OF EDUCATIONAL SERVICE QUALITY GAP IN THE FACULTY OF HEALTH AT SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES: USING SERVEQUAL TECHNIQUES

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ZAREI E.; ALIJANZADEH M.; MOOSAZADEH A.R.

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Journal: Journal of Medical Education Development Year:2016 | Volume:8 | Issue:20 Page(s): 38-48

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Title

AN EVALUATION OF EDUCATIONAL SERVICE QUALITY GAP IN THE FACULTY OF HEALTH AT SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES: USING SERVEQUAL TECHNIQUES

Author(s)

ZAREI E. | ALIJANZADEH M. | MOOSAZADEH A.R. | Issue Writer Certificate

Keywords

EDUCATIONQ2

STUDENTSQ2

QUALITY GAPQ2

SERVQUALQ1

Abstract

Background and Objective: The importance of EDUCATION and its role in achieving modern society goals is clear. Appropriate EDUCATION and student satisfaction can lead to the development of a modern society. The Aims of this study was to evaluate the EDUCATIONal service QUALITY GAP among STUDENTS of Shahid Beheshti University of Medical Sciences.Materials and Methods: This cross-sectional study was conducted in 2014. Statistical society was STUDENTS of Shahid Beheshti University of Medical Sciences and a sample size of 246 STUDENTS was selected randomly.Survey instrument was a SERVQUAL questionnaire of 27 questions. The Cronbach's alpha coefficient was 93% and the test - retest reliability was 86%. Data was analyzed through SPSS software and t-test, t-paired test and ANOVA.Results: The gap in quality of EDUCATIONal services in aspects of assurance, accountability, empathy, reliability and tangibility was -1.375, -1.640, -1.497, -1.332 and -1.994 which was statistically significant (p< 0.001). The gap between the STUDENTS' perceptions and expectations of quality of EDUCATIONal services was -1.570 which was statistically significant (p<0.001).Between perceptions and expectations of STUDENTS and gender there was not a significant relationship (p>0.05). The relationship between age of STUDENTS and their perceptions of the quality of EDUCATION was significant (p=0.015).Conclusion: Due to the wide gap in the field of tangibility and accountability, it seems that policy makers' attention to these two areas will lead to improved quality of EDUCATIONal services.

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Assessment of Educational Service Quality Gap: The Students’ Perspectives

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APA: Copy

ZAREI, E., ALIJANZADEH, M., & MOOSAZADEH, A.R.. (2016). AN EVALUATION OF EDUCATIONAL SERVICE QUALITY GAP IN THE FACULTY OF HEALTH AT SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES: USING SERVEQUAL TECHNIQUES. JOURNAL OF MEDICAL EDUCATION DEVELOPMENT, 8(20), 38-48. SID. https://sid.ir/paper/219288/en

Vancouver: Copy

ZAREI E., ALIJANZADEH M., MOOSAZADEH A.R.. AN EVALUATION OF EDUCATIONAL SERVICE QUALITY GAP IN THE FACULTY OF HEALTH AT SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES: USING SERVEQUAL TECHNIQUES. JOURNAL OF MEDICAL EDUCATION DEVELOPMENT[Internet]. 2016;8(20):38-48. Available from: https://sid.ir/paper/219288/en

IEEE: Copy

E. ZAREI, M. ALIJANZADEH, and A.R. MOOSAZADEH, “AN EVALUATION OF EDUCATIONAL SERVICE QUALITY GAP IN THE FACULTY OF HEALTH AT SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES: USING SERVEQUAL TECHNIQUES,” JOURNAL OF MEDICAL EDUCATION DEVELOPMENT, vol. 8, no. 20, pp. 38–48, 2016, [Online]. Available: https://sid.ir/paper/219288/en

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