A SYSTEMATIC REVIEWS OF HEALTHCARE COMPLAINTS IN THE HOSPITAL OF IRAN SINCE 2006 TO 2016

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GORJI D.; VAFAEE NAJJAR A.; STAJI R.; HOOSHMAND E.

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Journal: Journal of Healthcare Management Research Year:2016 | Volume:7 | Issue:3 (SERIAL 21) Page(s): 71-80

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Information Journal Paper

Title

A SYSTEMATIC REVIEWS OF HEALTHCARE COMPLAINTS IN THE HOSPITAL OF IRAN SINCE 2006 TO 2016

Author(s)

GORJI D. | VAFAEE NAJJAR A. | STAJI R. | HOOSHMAND E. | Issue Writer Certificate

Keywords

COMPLAINTQ2

SYSTEMATIC REVIEWQ1

HOSPITALQ2

ANALYSISQ2

HEALTHCAREQ1

PATIENTQ2

DISSATISFACTIONQ2

Abstract

Introduction: The health COMPLAINT is an expression of DISSATISFACTION by PATIENT or its family that is required to responding. This research is done to achieve the Portrait of country medical COMPLAINTs in the last decade.Methods: In this SYSTEMATIC REVIEW by searching keywords in 6 knowledge base and to get help from Google search engine, articles in the field of health COMPLAINTs in the period 2006 to 2016, were searched. The outcome of this search was 1270 Persian and English articles. Then the research team studied the title and abstracts and they removed 1120 irrelevant articles or without full text. In the next step, after the study of full texts, removed 131 duplicates or irrelevant with the issue. Eventually, research team achieved to the 19 articles that were completely relevant with the issue.Results: Generally, according to a specified pattern, highest percentage of the COMPLAINTs were related to inappropriate behavior of medical staff and the lowest was related to costs. More than 60 percent of COMPLAINTs were related to period 2011 to 2013. All COMPLAINTs and registered articles were related to medical centers and HOSPITALs affiliated to the Ministry of Health and medical education.Conclusions: Serious determination of health authorities about application of COMPLAINTs as a tool to quality improve, can play a role in taking advantage of this great and valuable source of information to promotion health society.

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APA: Copy

GORJI, D., VAFAEE NAJJAR, A., STAJI, R., & HOOSHMAND, E.. (2016). A SYSTEMATIC REVIEWS OF HEALTHCARE COMPLAINTS IN THE HOSPITAL OF IRAN SINCE 2006 TO 2016. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), 7(3 (SERIAL 21)), 71-80. SID. https://sid.ir/paper/232433/en

Vancouver: Copy

GORJI D., VAFAEE NAJJAR A., STAJI R., HOOSHMAND E.. A SYSTEMATIC REVIEWS OF HEALTHCARE COMPLAINTS IN THE HOSPITAL OF IRAN SINCE 2006 TO 2016. JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM)[Internet]. 2016;7(3 (SERIAL 21)):71-80. Available from: https://sid.ir/paper/232433/en

IEEE: Copy

D. GORJI, A. VAFAEE NAJJAR, R. STAJI, and E. HOOSHMAND, “A SYSTEMATIC REVIEWS OF HEALTHCARE COMPLAINTS IN THE HOSPITAL OF IRAN SINCE 2006 TO 2016,” JOURNAL OF HEALTHCARE MANAGEMENT (JOURNAL OF HEALTH SYSTEM), vol. 7, no. 3 (SERIAL 21), pp. 71–80, 2016, [Online]. Available: https://sid.ir/paper/232433/en

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