Mask on the Emotions: the Role of Emotional Labor on Mental Health and Resiliency of Nurses

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FIROOZI MANIJEH; SHAKOURI HAMED

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Paper Information

Journal: Iranian Journal of Psychiatric Nursing Year:2019 | Volume:6 | Issue:6 Page(s): 90-95

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Information Journal Paper

Title

Mask on the Emotions: the Role of Emotional Labor on Mental Health and Resiliency of Nurses

Author(s)

FIROOZI MANIJEH | SHAKOURI HAMED | Issue Writer Certificate

Keywords

Expressed EmotionQ1

Psychological ResilienceQ1

Mental HealthQ1

NurseQ2

Occupational HealthQ1

Abstract

Introduction: Emotional labor tend to consider manage and expression feeling at workplace. The main purpose of this study was investigate role of emotional labour and resiliency in Mental Health of Nurses. Methods: This study used a descriptive disign. According to the Morgan table, 312 Nurses from Qamar Bani Hashem Hospital and Shaheed Madani Hospital in Khoy were participated in this study. They completed three questionnaires including Zapf’ Emotional Labor scale, General Health Questionnaire (GHQ) and Connor and Davidson Resilience Scale. Finally, the data were analyzed through stepwise regression analysis. Results: Surface emotional acting had a positive and significant relationship with physical symptoms, anxiety and insomnia, social dysfunction and depression (P < 0. 001), while its relationship with resilience and work experience was negatively significant (P < 0. 001). Meanwhile, Surface emotional acting explain to 24% of Mental Health in Nurses (negatively). Deep emotional acting had a meaningful and positive relationship with the components of Mental Health, resilience and work experience. In other words, with growth work experience, tend to increase deep emotional acting. In the result, resilience and Mental Health improve gradually. Conclusions: Surface emotional acting, often seen in little background Nurses, could lead to cognitive dissonance and inconsistency between behavior and beliefs. In the result, it can reduce psychological health. If use consistently defensive mechanisms to control these emotional disruptions, the Nurses will be experince burnout in long time.

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References

Social model of emotional labour and client satisfaction: exploring inter-and intrapersonal characteristics of the client− provider encounter

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APA: Copy

FIROOZI, MANIJEH, & SHAKOURI, HAMED. (2019). Mask on the Emotions: the Role of Emotional Labor on Mental Health and Resiliency of Nurses. IRANIAN JOURNAL OF PSYCHIATRIC NURSING (IJPN), 6(6 ), 90-95. SID. https://sid.ir/paper/235910/en

Vancouver: Copy

FIROOZI MANIJEH, SHAKOURI HAMED. Mask on the Emotions: the Role of Emotional Labor on Mental Health and Resiliency of Nurses. IRANIAN JOURNAL OF PSYCHIATRIC NURSING (IJPN)[Internet]. 2019;6(6 ):90-95. Available from: https://sid.ir/paper/235910/en

IEEE: Copy

MANIJEH FIROOZI, and HAMED SHAKOURI, “Mask on the Emotions: the Role of Emotional Labor on Mental Health and Resiliency of Nurses,” IRANIAN JOURNAL OF PSYCHIATRIC NURSING (IJPN), vol. 6, no. 6 , pp. 90–95, 2019, [Online]. Available: https://sid.ir/paper/235910/en

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