INVESTIGATING THE DEGREE OF ESISTENCE OF SOME OF THE INDEXES OF TOTAL QUALITY MANAGEMENT (TQM) AT ISLAMIC AZAD UNIVERSITY

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DANIALI DAHHOVZ MAHMOOD; MARDANI AYYOOB; ANSARI MANUCHER

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Journal: JOURNAL OF BUSINESS MANAGEMENT Year:2010 | Volume:1 | Issue:4 Page(s): 45-68

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Title

INVESTIGATING THE DEGREE OF ESISTENCE OF SOME OF THE INDEXES OF TOTAL QUALITY MANAGEMENT (TQM) AT ISLAMIC AZAD UNIVERSITY

Author(s)

DANIALI DAHHOVZ MAHMOOD | MARDANI AYYOOB | ANSARI MANUCHER | Issue Writer Certificate

Keywords

TOTAL QUALITY MANAGEMENTQ2

CUSTOMER CENTEREDNESSQ2

PARTICIPATIONQ3

COUNTINUOUS IMPROIVEMENTQ3

Abstract

TQM is one of the most supported systems that organizations especially universities utilize in order to reach a high level of quality and competition in meeting their customers' needs. The main aim of TQM is to involve all employees of an organization, from the highest management to the lowest levels, to satisfy the customers through providing them with services and high quality products.The main aim of this study was to investigate the degree of existence of some of indexes of TQM at Islamic Azad University. The basic hypothesis of the study is whether the existence of TQM at Islamic Azad University of Izeh, is higher than the average of hypothesized population pool from the employees and instructors' perspectives. The population pool of the study is composed of all the employees and full time faculty members of Islamic Azad University of Izeh. The sample population consists of 114 people who were selected through. Sampling. Data collection was done using a newly-developed TQM questionnaire with the reliability index of 90. Independent t-test, one sample t-test, correlation coefficient, Tuchey, and one-way ANOVA were used as statistical techniques for data analysis. The results of the study showed that Islamic Azad University of Izeh is in a good condition with regard to taking care of TQM indexes.

Cites

INVESTIGATING THE RELATIONSHIP BETWEEN FACULTY MEMBERS’ DEMOGRAPHIC FEATURES AND LEARNING AND EDUCATION QUALITY IN FARS PAYAME NOOR UNIVERSITY AND SHIRAZ UNIVERSITY OF MEDICAL SCIENCES

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APA: Copy

DANIALI DAHHOVZ, MAHMOOD, MARDANI, AYYOOB, & ANSARI, MANUCHER. (2010). INVESTIGATING THE DEGREE OF ESISTENCE OF SOME OF THE INDEXES OF TOTAL QUALITY MANAGEMENT (TQM) AT ISLAMIC AZAD UNIVERSITY. JOURNAL OF BUSINESS MANAGEMENT, 1(4), 45-68. SID. https://sid.ir/paper/237796/en

Vancouver: Copy

DANIALI DAHHOVZ MAHMOOD, MARDANI AYYOOB, ANSARI MANUCHER. INVESTIGATING THE DEGREE OF ESISTENCE OF SOME OF THE INDEXES OF TOTAL QUALITY MANAGEMENT (TQM) AT ISLAMIC AZAD UNIVERSITY. JOURNAL OF BUSINESS MANAGEMENT[Internet]. 2010;1(4):45-68. Available from: https://sid.ir/paper/237796/en

IEEE: Copy

MAHMOOD DANIALI DAHHOVZ, AYYOOB MARDANI, and MANUCHER ANSARI, “INVESTIGATING THE DEGREE OF ESISTENCE OF SOME OF THE INDEXES OF TOTAL QUALITY MANAGEMENT (TQM) AT ISLAMIC AZAD UNIVERSITY,” JOURNAL OF BUSINESS MANAGEMENT, vol. 1, no. 4, pp. 45–68, 2010, [Online]. Available: https://sid.ir/paper/237796/en

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