ASSESSING FREQUENCY AND CAUSES OF VERBAL ABUSE AGAINST THE CLINICAL STAFF

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HEYDARIKHAYAT NASTARAN; MOHAMMADINIA NEDA; SHARIFIPOUR HASSAN; ALMASY AFSHIN

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Journal: QUARTERLY JOURNAL OF NURSING MANAGEMENT Year:2012 | Volume:1 | Issue:2 Page(s): 70-78

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Title

ASSESSING FREQUENCY AND CAUSES OF VERBAL ABUSE AGAINST THE CLINICAL STAFF

Author(s)

HEYDARIKHAYAT NASTARAN | MOHAMMADINIA NEDA | SHARIFIPOUR HASSAN | ALMASY AFSHIN | Issue Writer Certificate

Keywords

CLINICAL STAFFQ3

JOB VIOLENCEQ3

VERBAL ABUSEQ3

Abstract

Introduction: VERBAL ABUSE is the most common type of violence that can adversely effect on staff professional practice in clinical environments.Aim: The aim of this study was assessing frequency and causes of VERBAL ABUSE against the CLINICAL STAFF in hospitals in Iranshahr city.Method: A cross-sectional analytic descriptive design was used. All of the nurses, midwives, operation room and anesthesiologist technicians, and nurse-aids who employed in hospitals in Iranshahr took part in this study (n=145). A two parts questionnaire about demographic data and VERBAL ABUSE (include frequency, causes of violence, perpetrator of violence, reactions to VERBAL ABUSE and the source of violence reported) and also, JOB VIOLENCE Questioner that developed by WHO were used. Internal consistency reliability (Cronbach's alpha) was (a=0.86). Data were analyzed by c2 and SPSS 15.Results: VERBAL ABUSE was experienced by 84.4% of the samples during the last year. The most reported reasons fort VERBAL ABUSE were: prevention of Patient visit out of settled time for haunt, delay in providing patient care, insufficient facilities and personnel shortage. Women experienced violence more than men, and the risk of being abused was higher in younger staff with less job experience. Also participants who worked in emergency department, operation room, and women surgery wards were experienced more VERBAL ABUSE than the other wards. Patient, patients' companions and physicians were the more reported perpetrators. 77.2% of VERBAL ABUSE cases were reported to managers such as supervisors, head nurses and nurse service administrators.Conclusion: The findings showed high frequency of verbal violence against hospital staff which can cause adverse mental or physical effects on abused staff. As most cases reported to nurse managers, they should prepare proper plans to prevent such events.

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APA: Copy

HEYDARIKHAYAT, NASTARAN, MOHAMMADINIA, NEDA, SHARIFIPOUR, HASSAN, & ALMASY, AFSHIN. (2012). ASSESSING FREQUENCY AND CAUSES OF VERBAL ABUSE AGAINST THE CLINICAL STAFF. QUARTERLY JOURNAL OF NURSING MANAGEMENT, 1(2), 70-78. SID. https://sid.ir/paper/239362/en

Vancouver: Copy

HEYDARIKHAYAT NASTARAN, MOHAMMADINIA NEDA, SHARIFIPOUR HASSAN, ALMASY AFSHIN. ASSESSING FREQUENCY AND CAUSES OF VERBAL ABUSE AGAINST THE CLINICAL STAFF. QUARTERLY JOURNAL OF NURSING MANAGEMENT[Internet]. 2012;1(2):70-78. Available from: https://sid.ir/paper/239362/en

IEEE: Copy

NASTARAN HEYDARIKHAYAT, NEDA MOHAMMADINIA, HASSAN SHARIFIPOUR, and AFSHIN ALMASY, “ASSESSING FREQUENCY AND CAUSES OF VERBAL ABUSE AGAINST THE CLINICAL STAFF,” QUARTERLY JOURNAL OF NURSING MANAGEMENT, vol. 1, no. 2, pp. 70–78, 2012, [Online]. Available: https://sid.ir/paper/239362/en

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